DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

We are seeking a highly skilled Systems Consultant to support a federal government contract. The Systems Consultant will provide on-site support to one or more federal offices, minimizing calls to the help desk by developing a rapport with assigined offices and suggesting systems management improvements.  Shall assist offices in configuring existing systems optimally.

Key Responsibilities:

Customer Support & Communication:

* Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to SAA staff and/or hardware and software vendors.

* Ability to effectively teach technical concepts to customers, ensuring clear understanding and proper usage of technology.

Technical Expertise in Multi-Platform Environments:

*Experience supporting both Windows and Apple/Mac environments and server systems ensuring they are properly configured, updated and maintained.  Along with associated back-up solutions.

*Proficiency in installing, configuring and troubleshooting computer hardware and application software across both platforms.

Mobile Device Support:

*Experience in supporting iOS and Android devices, including setup, troubleshooting, and maintenance.

Problem Solving & Troubleshooting:

* Ability to diagnose and resolve technical issues efficiently, ensuring minimal disruption to users.

* Knowledge of best practices for system maintenance and user support.

*Providing technical assistance to staff members, troubleshooting issues, and resolving problems related to hardware, software, and network connectivity.

User Account Management:

*Creating and managing system permissions, user and computer accounts.

*Ensuring proper access controls and security measures.

Security & Monitoring:

*Regularly performing security tests and monitoring system security.

*Implementing security protocols, firewalls, and backups.

*Familiarity with government regulations, compliance ans security standards (e.g. NIST, FISMA, FedRAMP).

Network Maintenance:

*Maintaining networks and network file systems in partnership with SAA.

*Collaborating with SAA network administrators to ensure seamless communication and connectivity.

Continuous Learning and Adaptability:

* Willingness to stay up-to-date with the latest technologies and advancements in both software and hardware.

* Flexibility to adapt to evolving technical environments and user needs.

• A Bachelor’s Degree in a relevant field (such as computer science, information technology, or business administration) is often required.
• 5+ years of direct customer support experience.

Additional Requirements:

• In-depth knowledge of IT systems, infrastructure, and software development.
• Exceptional verbal and written communications skills required to prepare and deliver technical briefings and reports to SAA staff and/or hardware and software vendors.
• Experience supporting both Windows and Apple environments with associated back-up solutions and the ability to install and troubleshoot hardware and software in both.
• Experience supporting IOS and Android devices.
• Must be able to effectively teach concepts to customers.

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Hybrid - remote & onsite in DC.

#LI-MS3

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.