DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

We are seeking a highly skilled Systems Consultant - Recording Studio Systems to support a federal government contract. The Systems Consultant - Recording Studio will provide a wide range of IT services in the field of radio and television broadcasting.  Provide primary support for IT systems in federal offices and in the Executive Office. Because of the unique hardware and software systems, it is essential that the federal personnel have immediate access to this individual.  

Key Responsibilities:

Technical Skills & Expertise:

*Experience supporting both Windows and Apple / Mac environments along with associated back-up solutions.

*Proficiency in installing and troubleshooting hardware and software across both platforms, specifically for audio and recording studio setups.

*Network engineering, systems integration, graphics, office automation support, hardware/software troubleshooting, interface with application vendors, systems analysis/programming, and web development.

*Develop training programs for staff that include basic troubleshooting diagnostics for staff members’ respective systems and hardware.

*Perform an initial baseline review and documentation of the technical environment.

*Develop preventative maintenance programs and backup/redundancy systems to ensure that the office has uninterrupted operations.

*As new technologies are introduced into the market, the System Consultant shall research, evaluate, test, and make recommendations to the office on an ongoing basis. 

*Responsible for developing an implementation plan; installing, configuring, and testing hardware; training staff; and updating the documentation.

Mobile Device Support & Peripheral Support:

*Experience in supporting iOS and Android devices, including integration with studio equipment.

*Familiarity with audio interfaces, recording equipment, and peripherals used in professional recording studios.

Problem Solving & Troubleshooting:

*Ability to diagnose and resolve technical issues efficiently, particularly those related to audio systems and recording setups.

*Knowledge of best practices for maintaining and optimizing studio hardware and software.

Customer Support & Communication:

*Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to office staff and/or hardware and software vendors.

*Abiliity to effecitively teach technical concepts to customers, ensuring proper understanding and use of studio technology.

*Provide cross-training to select staff so they are thoroughly familiar with the IT operations.

Continuous Learning & Adaptability:

*Willingness to stay up-to-date with the latest technologies and advancements in studio software, hardware, and recording techniques.

*Flexibility to adapt to evolving technical environments and user needs in the recording studio.

Hardware / Software Support Requirements:

1. HP file servers running versions of Windows Server;
2. HP desktops, laptops, notebooks, printers, scanners;
3. Microsoft Windows OS, Linux, MacOSX
4. Dell PowerEdge file servers; SuperLogics servers;
5. Microsoft SQL Server;
6. Handbrake and ffmpeg transcoding;
7. Blackmagic Design Ultrastudio HD SDI video capture;
8. Chyron DUET and Ross character generators;
9. Android, iOS applications;
10. Wacom graphics tablets;
11. Graphics Application Software (e.g., PhotoShop, Illustrator, After Effects);
12. BlackMagic Ultra Studio SDI capture/playback, DeckLink mini recorders, frame grabbers;
13. Telestream and Harmonic Rhozet video transcoders;
14. Cisco Webex, Microsoft Teams, Tandberg, Skype videoconferencing;
15. Rimage DVD duplicating system;
16. Telos, Comrex, and Merlin TieLine audio to IP codecs;
17. SeaLevel and Brainboxes RS-422/RS-232 interface adapters;
18. AudioEngine and Lynx AD/DA audio converters; Folsom scan converters;
19. Cisco Firewalls ASA appliances;
20. EEG closed caption encoder/decoders;
21. Adobe Premier Pro editing systems running Microsoft Windows;
22. HPE 3PAR SAN storage;
23. Synology NAS storage;
24. Veritas Backup Exec;
25. HP StorageWorks Ultrium LTO Tape Drives;
26. HPE Procurve and Brocade series switches;
27. Real-Time Messaging Protocol (RTMP), HTTP Live Streaming (HLS) protocols;
28. Brocade Load Balancer;
29. Draco and Raritan KVM switches;
30. Senate standard software products

Application Software Systems requirements (RS Sytems Consultant needs to be able to support these):

1. Akamai Content Delivery Network (CDN) and Control Center;
2. AWS Elemental Live Encoders, Conductors, and Video Streaming System;
3. Netia Radio Studio Media Asset Management system;
4. TransMedia Dynamics MediaFlex Media Asset Management system;
5. Switchboard Live Stream Management system;
6. GOCC QR Code generator;
7. Multimedia Computer Farm;
8. Evertz Vista link and multiviewer systems;
9. Web Server HTML servers;
10. Senate Proceedings to Library of Congress automated file transfer system;
11. Farmers Wife and ScheduAll scheduling system;
12. CueScript Prompting system;
13. Adobe video editing systems;
14. Accellion Kiteworks file transfer system;

Need to support all aspects of operation:

*Computer support in relation to any audio or visual coverage

*Senate’s television studios

*Audio studios,

*Post-production (including graphics),

*Closed captioning rooms,

*CER/Tech Core/Data Center

*Scheduling and billing systems

*Streaming audio/video servers

*Web server

• A Bachelor’s Degree in a relevant field (such as computer science, information technology, or business administration) is often required.
• 5+ years of direct customer support experience.

Additional Requirements:

• In-depth knowledge of IT systems, infrastructure, and software development
• Familiarity with government regulations, compliance, and security standards (e.g., , NIST)
• Effective communication with stakeholders, team members, and senior management.

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Onsite in DC.

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Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.