DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

DMI, LLC is seeking a D365 Senior Consultant Functional to join us. 

As a customer experience business analyst, you will support the organization’s customer experience initiatives by analyzing, specifying, proposing and partnering with MISO business area leaders and subject matter experts to define solutions using knowledge and expertise around the Microsoft Dynamics (D365) - Customer Engagement system. 

Duties and Responsibilities:

• Partner with Customer Experience team members to research and document customer experience and business area needs
• Support initiatives to collect and manage customer insight data
• Capable of providing gap analysis and needs assessments to uncover business needs
• Able to elicit and identify project requirements from end users
• Responsible for validating requirements by providing option comparisons and justifications
• Provide Microsoft Dynamics D365 system configuration support based on changing business needs
• Assist in system analysis, design, development, and testing activities related to D365 configuration and development; proficient in testing to ensure successful execution and appropriate application of solutions
• Creation of project documentation to include user reference manuals, training deliverables, business requirements documentation, test scripts and work product validation
• Accountable for self-organization and tracking completion of assigned tasks including successful delivery of assigned project milestones
• Excellent organizational, verbal and written communication skills
• Strong communication skills with an ability to present results to all levels of the organization
• Contribute to performance and process improvements within the department that will maintain efficient and effective delivery of service for customers
• Effectively solve problems consistent with standards, practices, policies, procedures, regulations, and/or law
• Compliance with all processes, procedures, and standards applicable to the position including (but not limited to): SOC 1 (Service Organization Controls 1), CIP (Critical Infrastructure Protection), Change Management, Tariff (Open Access Transmission, Energy and Operating Reserve Markets Tariff), FERC (Federal Energy Regulatory Commission), NERC (North American Electric Reliability Corporation), U.S. Department of Homeland Security, and NAESB (North American Energy Standards Board)
• Complete all other duties as assigned

Required and Desired Skills/Certifications: 

• Bachelor’s degree in Business or related technical field required; or four to six years of related work experience
• 2-4 years of Microsoft Dynamics 365 experience, preferred

Appropriate level will be determined based upon experience and knowledge

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: US, Remote (Should work on EDT/EST Time zone)

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

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Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.