DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

DMI, LLC is seeking a IT Instructional Designer to join us. 

Montgomery County Government continuously identifies and replaces outdated IT legacy systems with
cloud-based solutions, low-code applications and other enterprise technologies. To support the
Department of Technology & Enterprise Business solutions (TEBS) with these enterprise projects and
other technology initiatives, the Office of Change Management is seeking a highly skilled Training
Specialist/Instructor.
The work requires expertise in creating graphics, videos, training curricula, communications, process
flows, documentation, and other related materials. This position also requires the ability to quickly learn
new applications, processes, and system-based steps to effectively create content and other educational
materials in a clear format according to user role(s). Further, consultants will partner with the Change
Management team and other business partners to develop and facilitate training courses that minimize
employee resistance and maximize employee understanding and engagement.

Duties and Responsibilities:

• Develop subject matter expertise in specific functional areas to support effective communications, training, and organizational realignment.
• Assist with developing training plans and schedules and manage the ongoing technology training program based on organizational needs.

• Assist with evaluating new training opportunities with vendors and managing vendor relationships.
• Create visually clear and impactful business process documentation and demonstrate system functionality to various user levels.
• Collaborate with functional subject matter experts to design strategic communications, internal marketing, and training materials.
• Create quick start guides, job aids and other training materials as needed.
• Conduct formal and informal presentations to help raise awareness and/or build foundational knowledge of key concepts in advance of systems training.
• Manage stakeholder expectations and encourage positive behaviors in response to operational and organizational change.
• Assess operational and organizations needs through interviews, surveys, and focus groups to identify gaps and align related strategic initiatives to the County Executives’ objectives and mission.
• Create system-based training material using Camtasia, Adobe Captivate, and other tools as assigned.
• Develop organizational metrics to baseline and measure success over time in conjunction with stakeholders.
• Establish strong and credible relationships with management and employees to successfully build trust, collaboration and integrity.
• Demonstrate experience and knowledge of principles, practices, and systems of organizational design, change management, and organizational development.
• Responsible for training coordination and administration including scheduling, managing course information in the LMS, tracking and updating attendance, and more.

Education and Years of Experience:  • At least 5 years of demonstrated system-based content development experience within applications, tools, and business processes.

Required and Desired Skills/Certifications:

• Demonstrated organizational design, analysis, and employee engagement group facilitation.
• Ability to work independently and meet deadlines in a fast-paced environment with multiple and changing priorities.
• Ability to foster a team-oriented environment through effective communication, planning and collaboration.
• Strong communication skills at all levels of management
• Demonstrated consensus building with stakeholders, management, and employees at all levels in the organization.
• Ability to perform analysis and create relevant process mapping and other documentation.
• Experience in developing and designing training curriculum, job aides, training material utilizing multimedia tools such as Adobe Captivate, Camtasia, Word, PowerPoint, and other web-based tools.
• Knowledge of medium to large-scale organizational change management initiatives

Additional Requirements: Contract staff will collaborate closely with County staff to develop content, engage, support and
train County employees, and develop strategies for monitoring and evaluating success.

Min Citizenship Status Required: H 1B

Physical Requirements: No Physical requirement needed for this position.

Location:27 Courthouse Square, Rockville, MD

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.