DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

As a Senior Configuration Manager, you will support Federal Deposit Insurance Corporation (FDIC). The successful candidate has proven success in establishing and managing CM and AM programs employing best practices programs that reduced costs, improved operating metrics, implementing process and system enhancements, and involved the coaching and development of staff. The candidate for this role creates and implements strategies for developing and delivering CM and AM programs that provide highly accurate asset and configuration data to effectively support IT decision making and operations within the organization.

Duties and Responsibilities:

• Develop and lead strategy for maturation of IT Asset Management and Configuration Management programs, processes, technologies, and staff
• Implement and monitor processes to ensure the accuracy of hardware, software, and configuration items.
• Manage a team of process leads and support staff that that provides asset and configuration management support including auditing, reporting, training, and database upkeep
• Creates processes and procedures and provides training to support technicians and other stakeholders
• Provide data analysis and statistical reporting for the AMDB and CMDB Partner with ServiceNow platform team to develop automation of tasks and activities to reduce process cycle times and increase accuracy
• Drive cost reductions and efficiency gains
• Collaborate with other Service Management process owners to ensure effective touch points with ITSM processes such as Incident, Request, and Change Management
• Lead software audit engagements on behalf of the company
• Provide counseling & coaching, oversight, and support for delivery teams and staff
• Deliver asset management design and implementation
• Budgeting and planning for operations
• Build suitable structures, systems and controls so that our clients can deliver capital projects with confidence

Education and Experience:

• Bachelor’s degree and 10 years of prior relevant experience OR Advanced Degree in a related field and minimum 7 years’ experience OR In absence of a degree, 14 years of relevant experience is required
• Must be a U.S. Citizen
• 5 + years relevant experience in Asset Management & Configuration Management
• 3 + years people management experience; working with full time employees and contractors mostly who are virtually based
• 3 + years experience with ServiceNow ITSM platform, especially with Asset Management and Configuration Management Databases (AMDB & CMDB) and ServiceNow Discovery
• Experience deploying Software Asset Management solutions
• Advanced excel skills; Pivot tables, VLOOKUP, XLOOKUP, data analysis Proven ability to work in a large and matrixed corporate environment
• Ability to influence all levels of management
• Ability to effectively communicate technical actions to a non-technical audience

Required Skills/Certifications:

• ITIL 4 Foundation certification
• IT Asset Management certifications such as Certified IT Asset Manager (CITAM)
• Lean IT, Six Sigma, PMP, or similar industry certifications
• Project and program management planning and organizational skill

Physical Requirement(s): No Physical requirement is needed for this position.

Min. Citizenship Status Required: US Citizenship Required

Location: Arlington, VA

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. 

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.