DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
DMI is seeking an experienced Contact Center Manager, Help Desk to lead our customer IT support team. If you excel in customer service leadership and optimizing service desk operations, we want to hear from you!
As a Contact Center Manager, Help Desk you will oversee customer support operations, ensuring top-tier service delivery, adherence to Service Level Agreements (SLAs), and continuous improvement. You will lead and mentor a team, optimize workflows, and drive customer satisfaction and efficiency.
Key Responsibilities:
Team Leadership & Performance
Contact Center Operations & Workforce Management
Customer Experience & Service Optimization
Education and Years of Experience:
Required and Desired Skills/Certifications:
Additional Requirements:
Location: Sharonville, Ohio
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DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:
These values aren’t just ideals—they show up in how we support every part of your well-being:
DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
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