DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI, LLC is seeking a Help Desk Systems Administrator to join us. 

Duties and Responsibilities:

• Proficient in ITSM modules, including Incident Management, Request Management, Change Management, and Problem Management with strong understanding of IT Asset Management (ITAM) and its integration with ITSM
• Experience with ServiceNow platform, including Integration Hub and third-party software integrations and is familiar with platform functions such as integrations, workflows, scripting, and Glide scripting
• Experience in data-driven analysis, with experience in creating reports, dashboards, and performance analytics
• Familiar with automated test frameworks to enhance system functionality and performance
• Experience in user, group, and role management, including configuration and proficiency in configuration, including setting up workflows
• Ability to diagnose and resolve technical issues efficiently and have knowledge of best practices for maintaining IT systems
• Maintains accurate records of user interactions and resolutions and prepares regular reports on help desk performance
• Stays up to date with the latest developments in ITSM tools, platforms, and best practices
• Adapts to evolving technical environments and user requirements

Education and Years of Experience:  

• Leads other subject matter experts of the IT technology team for specific customers, evaluates design and architecture issues, as well as increases integration of services delivered, and researches current market technologies to design cost-effective solutions that meet current and foreseeable customer requirements

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: McLean, Virginia

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. 

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.