DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI, LLC is seeking an experienced Program Manager to lead an IT services program supporting a mission-critical environment with stringent confidentiality and operational requirements. The ideal candidate will combine strong leadership and communication skills with deep experience managing technical teams that deliver end-user support, field operations, and enterprise IT modernization in sensitive or high-visibility settings.

Duties and Responsibilities:

• Provide strategic and day-to-day leadership for an IT service delivery program encompassing end-user support, field services, and infrastructure coordination.

• Serve as the primary point of contact with senior government and contractor stakeholders, ensuring clear communication, proactive risk management, and alignment with mission priorities.

• Oversee all aspects of program execution, including service desk operations, nationwide dispatch and remote support, performance reporting, and workforce management.

• Manage a multidisciplinary team of Tier 1–3 engineers, technicians, and analysts, ensuring service excellence, adherence to SLAs, and continuous improvement.

• Maintain strict compliance with program security, confidentiality, and access protocols; ensure all team members meet required background and suitability standards.

• Translate complex technical issues into clear business terms for executive audiences and provide transparent status reporting, dashboards, and performance insights.

• Coordinate closely with technical leads to identify and implement process improvements, automation, and modernization initiatives that enhance service quality and cost efficiency.

• Manage program financials, staffing forecasts, and subcontractor relationships, ensuring delivery within scope, schedule, and budget parameters.

• Foster a culture of accountability, collaboration, and customer focus across geographically dispersed teams.

Education and Years of Experience:  

• Bachelor’s degree in Information Technology, Business Administration, or related field; advanced degree preferred.
• 5+ years of progressive IT program/project management experience supporting large, complex, or secure federal or enterprise environments.

Required and Desired Skills/Certifications: 

• PMP or equivalent program management certification strongly preferred; ITIL certification desirable.

Additional Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance.

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No physical requirement is needed for this position.

Location: Hybrid/Washington, DC

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right – We lead with honesty and integrity.
• Own the Outcome – We take responsibility and deliver.
• Deliver for Our Customers – We are relentless about delivering value.
• Think Bold, Act Smart – We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

• Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.