DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI, LLC is seeking an ITSM / Tool Administrator to join us.

Duties and Responsibilities:

• Provides technical ownership of the IT Service Management platform used across all service delivery functions, ensuring operational integrity, reporting accuracy, and user enablement.
• Administer and configure the program’s ITSM platform (e.g., Freshservice, ServiceNow, or BMC).

• Manage user accounts, workflows, automations, and integration scripts.

• Support reporting and dashboard generation for SLA and KPI tracking.

• Maintain data accuracy and ensure compliance with IT security standards.

• Coordinate with DMI’s MyServe integration team for ongoing enhancements.

Education and Years of Experience:  

• Associate’s or Bachelor’s preferred
• 5+ years of ITSM tool administration experience.

Required and Desired Skills/Certifications: 

• Familiarity with Freshservice, ServiceNow, or similar platforms.
• Experience creating dashboards, reports, and workflow automations.

Additional Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance.

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No physical requirement is needed for this position.

Location: Hybrid, Chicago IL

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right – We lead with honesty and integrity.
• Own the Outcome – We take responsibility and deliver.
• Deliver for Our Customers – We are relentless about delivering value.
• Think Bold, Act Smart – We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

• Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.