DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

Network Operations Manager

Location: Remote (U.S.-based)
Company: DMI, LLC

DMI is seeking an experienced and strategic Network Operations Manager to lead enterprise Voice, Data, and Video network operations supporting the U.S. Securities and Exchange Commission (SEC). This is a senior leadership role responsible for overseeing mission-critical network services, driving operational excellence, and ensuring high-performance service delivery across a complex, large-scale federal environment.

If you are a proven IT operations leader who thrives in high-visibility programs and enjoys managing large technical teams while shaping strategy — this is an opportunity to make a significant impact.

Role Overview

The Network Operations Manager provides leadership oversight for network engineering and operations teams supporting ISS2 PWS requirements. This role manages enterprise voice, data, and video operations, ensures network design integrity, and drives continuous improvement across geographically distributed teams.

You will oversee network performance, service delivery, escalations, and operational strategy while ensuring compliance, reliability, and scalability across mission-critical systemsey Responsibilities

• Lead and supervise enterprise Voice, Data, and Video teams

• Provide technical and operational leadership for complex, large-scale network integration and testing

• Oversee network design, implementation, and day-to-day operations

• Manage Network Operations Center (NOC) activities and performance metrics

• Review technical deliverables for quality, compliance, and alignment with design standards

• Ensure progress against established milestones, schedules, and service level agreements

• Coordinate with stakeholders on network requirements, changes, and enhancements

• Drive continuous improvement initiatives across network operations

• Manage escalations and resolve complex, high-impact network issues

• Develop and implement network operations strategies, standards, and best practices

• Provide leadership for large technical teams delivering enterprise support services

Required Experience

• Minimum 8 years of management experience in IT operations, service delivery, or enterprise support programs

• Minimum 5 years managing programs with at least 50 personnel

• Experience leading mission-critical IT systems implementation and operations

• Experience delivering enterprise operations support services across multiple locations

• Strong program management and service delivery oversight capabilities

Education

• Bachelor’s degree from an accredited institution or equivalent professional experience

Substitutions (per contract guidelines):

• No degree: 2 additional years of experience

• Associate’s degree: 1 additional year of experience

• Master’s or PhD: No additional experience required

Preferred Qualifications

• PMP (Project Management Professional) certification

• ITIL Expert or ITIL Strategic Leader certification

• Experience managing large federal IT service delivery contracts

• Strong strategic planning and operational governance experience

• Excellent executive-level communication and stakeholder management skills

• Experience managing enterprise-scale service desk and end-user support operations

Clearance & Requirements

• Must successfully complete a Public Trust background investigation and/or obtain a Public Trust clearance

• Must be a U.S. Citizen

Why Join DMI?

This remote leadership opportunity allows you to oversee enterprise network operations within a high-profile federal program while working alongside experienced professionals committed to operational excellence. At DMI, you will help shape strategy, strengthen service delivery, and ensure reliable, secure network operations supporting critical government functions.

If you’re ready to lead large technical teams, manage mission-critical operations, and drive measurable performance improvements — we encourage you to apply.

#LI-JL1

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right – We lead with honesty and integrity.
• Own the Outcome – We take responsibility and deliver.
• Deliver for Our Customers – We are relentless about delivering value.
• Think Bold, Act Smart – We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

• Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.