DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

Enterprise Operations Center Specialist – Senior

DMI, LLC

Location: Alexandria, VA

At DMI, we don’t just monitor operations — we strengthen and lead the teams that protect mission-critical federal systems. We are seeking an experienced Enterprise Operations Center Specialist – Senior to provide operational leadership and advanced technical oversight within a high-visibility Enterprise Operations Center (EOC).

This role is designed for a seasoned operations professional who thrives in 24x7 environments, leads with accountability, and enjoys solving complex technical challenges while mentoring teams in mission-driven settings.

Why Alexandria, VA?

Working in Alexandria places you just minutes from Washington, DC and at the center of federal innovation and operational execution. The region offers:

• Proximity to major federal agencies and mission-driven programs

• A strong GovCon and enterprise IT ecosystem

• Long-term career mobility within the federal technology space

• Access to professional networking and industry development opportunities

Beyond work, Alexandria provides:

• Waterfront views and historic Old Town charm

• Walkable neighborhoods and vibrant dining

• Easy Metro access and commuter convenience

• Close proximity to Northern Virginia and Maryland suburbs

• Weekend access to the Blue Ridge Mountains, Chesapeake Bay, and East Coast cities

It’s a location where experienced technology leaders can grow their careers while enjoying a dynamic and well-connected community.

Why This Role Matters

As an Enterprise Operations Center Specialist – Senior, you serve as a bridge between frontline operations and enterprise leadership. You will supervise multi-shift teams, guide advanced troubleshooting efforts, and contribute to root cause analysis for complex operational issues.

Your impact will directly influence:

• Operational stability across 24x7 enterprise environments

• Incident response quality and root cause resolution effectiveness

• Team accountability, mentorship, and performance development

• Continuous improvement of monitoring and operational processes

This is a leadership-focused operational role supporting mission-critical federal systems.

Key Responsibilities

• Supervise personnel engaged within the Enterprise Operations Center

• Manage operations in a multi-shift staffing model

• Participate in root-cause analysis of complex problems

• Perform technical project assignments including assessing and resolving issues and report development

• Provide daily technical and administrative supervision and direction to support staff

• Ensure support staff has full understanding of duties and responsibilities

• Lead advanced troubleshooting efforts for complex incidents

• Coordinate with infrastructure teams on problem resolution

• Develop and maintain operational procedures and runbooks

• Monitor team performance and provide mentorship

• Support continuous improvement initiatives

What Success Looks Like

Within your first 90 days, you will have:

• Established strong operational oversight across assigned shifts

• Strengthened troubleshooting standards and escalation flow

• Built credibility with infrastructure teams and leadership

• Improved documentation, reporting, and performance consistency

Long term, you will be recognized as a dependable operational leader who enhances team capability and strengthens enterprise resilience.

What You Bring

Required Qualifications

• Minimum 5 years of related experience providing in-depth knowledge and expert support to an enterprise operations center

• Experience managing operations teams in a shift environment

• Proven supervisory and leadership capabilities

• Knowledge of complex problem analysis and resolution

• Understanding of IT infrastructure and monitoring technologies

Education & Substitutions

Bachelor's degree from an accredited institution or equivalent professional experience

Education substitutions accepted per contract guidelines:

• No Degree: 2 additional years experience

• Associate's Degree: 1 additional year experience

• Bachelor's Degree: Meets baseline requirement

• Master's Degree or PhD: No additional experience required

Preferred Skills

• ITIL Practitioner or Managing Professional certification

• Experience with incident, problem, and change management

• Knowledge of root cause analysis methodologies

• Strong leadership and team management skills

• Excellent communication and coordination abilities

• Experience with performance metrics and operational reporting

Background Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance.

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: None required for this position.

Why Join DMI?

This opportunity offers the chance to lead operational teams within a structured federal environment while strengthening enterprise monitoring and response capabilities. At DMI, you’ll collaborate with experienced professionals, mentor technical teams, and play a direct role in delivering stable, secure technology services that support national-level operations.

If you’re ready to elevate enterprise operations and lead with confidence in a mission-critical environment — we encourage you to apply.

#LI-MS3

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right – We lead with honesty and integrity.
• Own the Outcome – We take responsibility and deliver.
• Deliver for Our Customers – We are relentless about delivering value.
• Think Bold, Act Smart – We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

• Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.