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DMI is looking for a Service Desk Quality Analyst to support a federal customer in the DC Metro area.
Duties and Responsibilities:
- Manage a Quality Assurance Program to ensure the Service Desk is delivering quality support.
- Ability to review tickets, recorded calls, and coach.
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DMI is seeking a Hardware Asset Management Specialist to support a federal customer.
Duties and Responsibilities:
- Responsible for IT hardware asset lifecycle – receiving, updating, and tracking of IT hardware assets in ServiceNow.
- Manage asset inventory and replenishment in inventory stockrooms
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DMI, LLC is seeking a Network Security Engineer to join us.
Duties and Responsibilities:
The Network Security Engineer role requires extensive Palo Alto Panorama, Firewalls, and Global Protect experience, along with extensive networking experience. Palo Alto Prisma Access and Zero Trust Network Access knowledge and experience are highly...
DMI, LLC is seeking a Mobile Device Management Support to support a federal customer in the DC Metro area.
Duties and Responsibilities:
- Serve as a user liaison covering basic computer system end-user operations, including but not limited to; system sign-on, use of the menu and help systems, Microsoft Office programs, telecommunications, use and troubleshooting of computers and printers
DMI is seeking a skilled and customer-focused Service Desk Analyst – Tier 2 to support a federal client in Arlington, VA. This position plays a key role in resolving complex technical issues and providing escalated support to end users. The ideal candidate will have 4–5 years of relevant experience, strong technical troubleshooting skills, and a commitment to delivering excellent service.
Duties and Responsibilities:
- Provide...
DMI is looking for an Microsoft365 Engineer who must be a subject matter expert in Teams operations, including MS Teams voice operations. Primarily responsible day to day MS Teams and 365 operations.
Duties and Responsibilities:
- Customize 365 applications (OneDrive and Microsoft Teams)
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DMI is seeking a Service Desk Analyst – Tier 1 to provide first-level technical support to a federal client in Arlington, VA. The ideal candidate will have a strong background in customer service and technical troubleshooting, with a proactive attitude toward problem-solving and user support.
Duties and Responsibilities:
- Respond to incoming Help Desk inquiries via phone or email providing Tier I support.
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