DMI, LLC is seeking an DMI is looking for an ISSO I.   Duties and Responsibilities: Applies knowledge of sensitive system Cybersecurity requirements and Privacy Act requirements.  - Applies knowledge and experience with the implementation of the NIST Special Publication (SP) 800 family of publications, particularly those associated with NIST’s Risk Management Framework and the Federal Risk and Authorization Management Program (FedRAMP).  - Applies knowledge and experience with evaluating system, network, or infrastructure security controls against requirements such as FISMA, Federal Information Processing Standards (FIPS, and NIST guidelines) - Applies knowledge of DHS Information Security Policy Directives and Handbooks is preferred.  - Applies knowledge and experience with standard IA concepts, practices, and procedures. Working independently to solve problems quickly and completely.  - Applies specialized experience with two (2) of the four (4) following criteria is required: o Vulnerability scanning execution, assessment, and analysis  - Operating system and network knowledge (i.e., Local Area Networks [LAN] and Wide Area Networks [WAN])  - Information security and assurance principles (e.g., Defense-in-depth) and associated supporting technologies  - Application security, database security, and network security  - Possess ability to assess and weigh current and evolving security threats in an operational environment.  - Possess good oral and written communication skills.  - Team player who can collaborate with multiple stakeholders to arrive at the best solution 

Digital Management, LLC (DMI) is seeking a full time z/OS Print Systems Programmer as part of the Enterprise Mainframe System Services for a government agency in the DC Metropolitan Area and customers across the United States.   Duties and Responsibilities: - Installing, customizing, and maintaining the Data Center's suite of print distribution software. In addition, z/OS Print Server System Programmer is responsible for enabling various methods of application printing that are essential tothe agency's principal lines of business users. - Planning, installing, customizing, and implementing print distribution software, implementing system automation in support of remote printing, Associated Printing for 3270 applications, printing from CICS using dynamic support system, printing for SNA and IP devices, print distribution software that archives print reports, and printing under z/OS JES2. - Planning and assisting users in their printing needs. - Planning, configuring, customizing, and implementing printers that use either LPR/LPD protocol, IPP protocol, or direct socket printing, printing for local and remote printers, software products, and Telnet changes in support of user’s printing needs. - Providing technical assistance to developers in the design and implementation of custom forms,and production control and operations on enterprise printing. - Analyzing requirements and recommending software and hardware printing solutions. - Performing problem determination and resolution using z/OS Tool and Service Aids. - Assisting PMOs in implementing form based printing. 

DMI, LLC is seeking a Business Analyst to add to our Enterprise Analytics and Systems Support Services (EASSS) team in support of Human Resources Command (HRC) Enterprise Modernization Directorate (EMoD).   Duties and Responsibilities: - Responsible for all aspects of system and software application requirements elicitation, development, documentation, and management relative to the Human Resources Command - Analyzes HRC functions, processes, and activities to improve computer-based business applications for the most effective use of money, materials, equipment, and people. - Utilizes available resources and personnel to carry out analysis to support management's quest for performance improvement. - Reviews and analyzes information, forecasts, methods, schedules, systems, processes, and procedures. - Determines most useful business solutions for the HRC. Recommends alternative solutions to management as to courses of action that best meet the organization's goals. - Serve as a thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels. - Create and implement precise management plans for every project, with attention to transparent communication at all levels. - Maintain integrity and manage changes to requirements and business process documentation via DimensionsRM, SharePoint, and/or another designated Government centralized data/information repository - Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of status reports to all appropriate parties. - Perform, evaluate, and communicate through quality assurance at every state of systems development. - Determine and develop user requirements for systems in production, to ensure maximum usability. - Author and update internal and external documentation, and formally initiate and deliver requirements and documentation. - Develop meaningful and lasting relationships with all parties for optimized systems integration and respond to questions and concerns with supporting research and recommendations.    

DMI, LLC is seeking a Business Analyst to add to our Enterprise Analytics and Systems Support Services (EASSS) team in support of Human Resources Command (HRC) Enterprise Modernization Directorate (EMoD).   Duties and Responsibilities: - Responsible for all aspects of system and software application requirements elicitation, development, documentation, and management relative to the Human Resources Command - Analyzes HRC functions, processes, and activities to improve computer-based business applications for the most effective use of money, materials, equipment, and people. - Utilizes available resources and personnel to carry out analysis to support management's quest for performance improvement. - Reviews and analyzes information, forecasts, methods, schedules, systems, processes, and procedures. - Determines most useful business solutions for the HRC. Recommends alternative solutions to management as to courses of action that best meet the organization's goals. - Serve as a thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels. - Create and implement precise management plans for every project, with attention to transparent communication at all levels. - Maintain integrity and manage changes to requirements and business process documentation via DimensionsRM, SharePoint, and/or another designated Government centralized data/information repository - Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of status reports to all appropriate parties. - Perform, evaluate, and communicate through quality assurance at every state of systems development. - Determine and develop user requirements for systems in production, to ensure maximum usability. - Author and update internal and external documentation, and formally initiate and deliver requirements and documentation. - Develop meaningful and lasting relationships with all parties for optimized systems integration and respond to questions and concerns with supporting research and recommendations.    

DMI, LLC is seeking a Software Engineer - Associate to add to our Enterprise Analytics and Systems Support Services (EASSS) team in support of Human Resources Command (HRC) Enterprise Modernization Directorate (EMoD).   Duties and Responsibilities: - Responsible for design, development, maintaining, and testing of HRC software programs or systems in response to directed or requested changes within an Agile Methodology Framework - Meeting with business professionals to strategize ideas for beneficial software, coordinating with other IT professionals to design software and running tests to catch coding errors. - Recommend upgrades for existing systems and programs. - Ensure continued functionality of a program during maintenance and testing of software. - Document each aspect of a system or application as a reference for future upgrades and maintenance. - Revisit the development process to fix bugs or address client concerns/needs. - Conducting peer reviews, unit testing and developer level testing as well as automated developer/unit testing - Apply the application of information security and information assurance policies - Create and maintain RMF documentation as part of the development processes. - Ensure all code or other changes are analyzed, written, tested, and implemented to comply with RMF requirements and best coding practices.    

DMI, LLC is seeking a UX Analyst to add to our Enterprise Analytics and Systems Support Services (EASSS) team in support of Human Resources Command (HRC) Enterprise Modernization Directorate (EMoD).   Duties and Responsibilities: - Analyzes current systems and application information and how they are used by consumers and recommends interface designs based on understanding of users' needs. - Research system usability: interviews consumers to understand their needs; identifies usage patterns of users through surveys, log analysis, task analysis, and field observation; determines users' needs and presents findings to management, the product development team, and internal stakeholders. - Documents suggestions and requirements for improving user experience for a product. Designs and develops new and improves existing products and applications that best meet consumers' expectations and desires. - Presents system solutions, ideas, and recommendations to the product development team and internal stakeholders that align with user needs and serve organization requirements. - Examines the project operations and recommends improvements to the way it interacts with or offers services to users or employees. - Create an easy and intuitive experience, such as by minimizing the number of steps the user must take to complete a task or eliminating obstacles that interfere with usability. - Measuring the quality of a user’s experience by examining metrics: Success rate, Time, Error rate, & Customer satisfaction. - Planning and executing tests to assess the usability of a software product in development. - Sharing data and providing actionable insights based on the data.  

DMI is seeking a Receptionist for our Tysons Corner, VA office. As a Receptionist, or as we like to call it, First Impression Ambassador, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence, managing multiple conference rooms and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.  Duties and Responsibilities: - Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen and forward incoming phone calls - Manage multiple conference rooms for daily meetings - Schedule meetings and update calendars - Organize catering for meetings - Ensure reception, breakroom, conference rooms and general office areas are tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) - Provide basic and accurate information in-person and via phone/email - Receive, sort and distribute daily mail/deliveries - Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) - Order front office supplies and keep inventory of stock - Keep updated records of office expenses and costs - Perform other clerical receptionist duties such as filing, photocopying and faxing

DMI, LLC is seeking to hire a Mid Level Oracle DBA to join us.    Duties and Responsibilities: - Architect, implement and administer globally distributed Oracle instances  - Analyze large, complex systems to determine performance bottlenecks, application bugs, and opportunities to improve efficiency. - Optimize databases to accommodate large data volumes and high throughput processing. - Capture and analyze database activity to identify improvements in indexing, file structure, and maintenance processes. - Plan and conduct database architecture assessments that examine the database. - Management System (DBMS) and database configuration and performance. - Identify areas of instability and deviations from best practices with database components. - Participate in performance, load and stress testing, and remediation of issues identified. - Lead the implementation of security hardening and auditing of all database instances across the enterprise. - Develop scripts to automate tasks as needed. - Participate in all aspects of the application lifecycle, e.g., requirements analysis and definition, system design, implementation, testing, development, and sustainment. - Prepare technical designs and documentation

DMI, LLC is seeking a Sr. Digital Analyst (Marketing) / Researcher to join us. The Strategy and Experience group at DMI helps clients navigate the demands of modern brands -- how to engage with customers to develop strong, lasting relationships. This manifests in marketing, customer experience and content. DMI is looking for a Sr. Digital Analyst (Marketing) / Researcher to support the research, measurement, reporting, and analytics across our major accounts. We’re looking for someone who is able to identify patterns across research and data sets and distill them into findings that inform strategic insights. This candidate is ideally someone who can bring a strong point of view, backed by evidence and who can represent the voice of the customer to internal and client teams.    This is a remote role flexible within EST or CST work hours.  Experience with Google Analytics (preferably GA4) and Google Tag Manager is required.  We cannot provide sponsorship for this role.     Duties and Responsibilities: - RESEARCH | Designing strong research methodologies that generate findings with high levels of accuracy and confidence that inform strategy and creative direction including primary and secondary research (e.g., syndicated databases, survey design, other qual/quant methods) - Establishing strong hypotheses that guide and focus the areas of research and investigation - Identify signal from noise to pinpoint key insights and make strategic recommendations  - identify trends and insights, with the ability to translate those insights into strong recommendations to guide client/agency teams forward - Proficiency with SEO / SEM research to inform client SEO recommendations - REPORTING | Provide periodic reporting of campaign results for all clients as dictated by individual project needs - Create reports to draw conclusions and develop actionable insights - Oversee outside vendors and partners (such as database partners, list vendors, etc.) to ensure data integrity for outbound marketing efforts, analysis, and reporting - Collaborate with Strategy and Media counterparts to leverage data insights to inform client strategy and creative briefs  - AUDIENCE DEFINITION | Use research and analytic techniques to extrapolate audience findings that can translate into personas and customer journey maps - Construct audience segments that inform the design of audience personas  - Leverage personas to inform customer journey maps that generate a deeper understanding of audiences, including their needs, challenges, goals, behaviors and attitudes - ANALYSIS | Ability to summarize research into compelling and a digestible synthesis for client readouts - Identify, analyze, and interpret trends, patterns, and relationships across complex data sets across a variety of media channels (paid, owned, earned) using analytics tools and models  - Managing AB/Multivariate testing programs including communication with clients and internal teams to align on testing strategy that lead to optimization of digital assets - MEASUREMENT STRATEGY | Communicating complex data analysis through compelling user stories and empowering clients and their leadership to make informed decisions - Provide recommendations on metrics and KPI’s to inform measurement plans and learning agendas that outline how clients can measure success - Vision the holistic acquisition experience from impression to conversion, including developing measurements plans with clients to track success and optimize performance  

DMI, LLC is seeking a Cloud Native Web Engineer to support our client.   Duties and Responsibilities: - Coding, debugging, and supporting cloud-based applications - Performing unit, integration, and system testing - Designing, implementing, and consuming RESTful web APIs - Creating elegant user interface solutions - Collaborating with fellow team members to help solve technical challenges they’re facing - Taking ownership of individual components within an application

DMI is looking for a Project Manager to support our Commerce client.   The Project Manager will support our global Brand Marketing and Customer Experience (CX) teams. This professional will manage client engagements, ensure quality of delivery, provide excellent service, and direct cross-functional teams towards on-time and on-budget project completion with an ability to lead in balance with business objectives and driving results. Seeking someone who is a digitally-savvy, strategic leader who can effectively manage a project on all sides of the fence with a knack for motivating people.     Duties and Responsibilities: - Responsible for driving project delivery with an innate ability to identify what your project teams need, then proactively seeking that out so they are supported in producing the best possible work and results for our clients. - Act as the day-to-day point-of-contact for delivery and manage the full lifecycle of activities (end-to-end) for CX and Website (UX/UI/Dev/QA) leaning projects engagements involving, but not limited to: discovery, primary and desktop research, strategy, media planning, multichannel content and/or campaign concepting and asset production for both B2C or B2B clients, across a variety of verticals. - Responsible for project set-up upon contract executions, creation of detailed project plans and schedules, prioritization and monitoring of key milestones and deliverables, status reports, resourcing the team, and ensuring the quality of work meets agency standards and client mandatories. - Strong risk mitigation to foresee, identify, and solution clear paths to remove blockers. Ability to communicate these risks to clients, such as, but not limited to: scope creep (internal + external), quality concerns, etc. Then presenting solution options, with an understanding of when to escalate to the account team, project sponsors, and stakeholders if additional change request support is needed. - Manage P&L, tracking account burn, and adjusting revenue forecasts throughout the duration of the project. Keen guidance for teams to meet/exceed direct margin targets. - Must be highly organized and detail-oriented with reviewing and checking deliverables against client feedback, maintaining assets/references, including documentation, procedures, workflows, templates, etc. for the team. - Support discipline leads with coordinating customer research and user testing efforts. - Take initiative to identify opportunities to elevate the work with the team and help introduce innovative solutions or approaches. - Establish and manage relationships with third parties/vendors/contractors as needed. - Track all 3rd party costs/expenses and support the account team with client invoicing and billbacks, according to the contract terms. - Facilitate project retrospectives upon project close (or as necessary).

DMI, LLC is seeking a Product Owner for our managed services company to manage the development and launch of new SaaS products as well as each iteration. They serve as the focal point from the product ideation phase through the go-to-market phase of the product lifecycle. They create a product roadmap that covers the entire product team, guarantees seamless product functionality, decides upon how to prioritize the backlog, and advances the product vision.   Duties and Responsibilities: - Ensure business requirements are clearly defined and communicated through the creation of Epics and User Stories that adhere to Agile and Scrum principles, and are aligned to business goals and expectations. - Model Agile principles to increase speed and frequency of product delivery by maintaining and communicating groomed backlog, providing requirement prioritization for backlog, and set criteria for Minimum Viable Product. - Create, maintain, and communicate product vision, strategy, and roadmaps, including near-term delivery and long-term product evolution. - Develop strategic product plan and deliver breakthrough capabilities by working with technical and non-technical partners; measure output, improve execution, and continuously deliver customer value. - Define product strategy, features, and success criteria for evaluating vendors/partners to make ongoing buy-build-partner-acquire decisions. - Identify opportunities to create best-in-class platform capabilities by leveraging customer/developer feedback, monitoring/analytics, and team know-how/ know-why in order to connect company strengths with available resources. - Communicate and collaborate with cross-functional teams to deliver value-driven solutions. - Ability to weigh competing priorities, manage tradeoffs and evaluate opportunistic new ideas with stakeholders, driving to consensus while maintaining a clear focus on overarching business priorities.  

DMI is seeking a Fullstack Java Developer to support a state and local client that will assist a significant human services application modernization project.  Duties and Responsibilities: - Candidate should be able to design, develop and implement complex solutions based on Java technology and related frameworks. - Candidate should be able to assist in the system integration of components. - Candidate should be to translate application requirements into web-based solutions using the recommended frameworks and technology. - Should be able to integrate the components using Web Services, EJB, REST SOAP and other techniques.

DMI, LLC is seeking a Security and Monitoring Lead    Duties and Responsibilities:   - Maintain productive working relationships with ISTS Chief Information Security Officer, and other ISTS leaders to share information and recommendations regarding security threats, incidents or other security matters.  - Manage all monitoring and security work required to assess performance, collaborate and oversee goal setting, and provide feedback on personal development.  - Implement Information Security standards and best practices.  - Develop and execute procedures for handling incidents, outages, and escalations, coordinating with internal teams and external contractors to minimize downtime and impact on business operations.  - Implement and maintain robust security measures for both infrastructure and applications, ensuring compliance with industry standards and data protection regulations. 

DMI, LLC is seeking a Customer Experience Lead    Duties and Responsibilities:   - Improve efficiency in ISTS organization by driving productivity, increasing automation, and enhancing self-service.  - Leverage technology to create digital capabilities and automation where possible.  - Create a comprehensive customer strategy.  - Act as the learning engine of the business to infuse the voice of the customer into all aspects of the business.  - Have a strong understanding of the complexity and nuances of different GAO business segments and the ability to develop a customer journey lifecycle that is strategically tailored.  - Demonstrated Operational Excellence with an affinity for a metrics-driven, results-driven approach. 

DMI, LLC is seeking a Cloud Lead    - The Cloud lead oversees the design, implementation, and maintenance of the organization's cloud infrastructure, ensuring scalability, security, and optimal performance of cloud-based services.  The Cloud Lead must demonstrate expert (a minimum of 5 years) experience and/or knowledge related to:  - - Designing, engineering, quality assurance and testing and operating cloud environments. - Experienced knowledge of standards, practices, and automation for Cloud.  - Troubleshooting and problem resolution for issues identified impacting operational systems and services. - Managing the organization's databases, including design, installation, configuration, backup, recovery, and performance tuning, ensuring data integrity and availability. - Evaluating cloud service providers and select the most appropriate services based on the organization's needs, considering factors such as cost, performance, and security. - Ensuring information security by recommending and implementing benchmarks best practices, firewalls, intrusion detection/prevention systems, logging, and monitoring, keeping up to date on security threats and mitigation strategies. - Developing and maintaining backup and disaster recovery strategies for both cloud resources and databases, ensuring business continuity in case of data loss or system failures. - Monitoring and analyzing system performance, identifying bottlenecks, and implementing optimizations to improve overall system efficiency. - Implementing automation and orchestration tools to streamline cloud provisioning, database management tasks, and routine maintenance. - Proactively identifying and resolving issues related to cloud services and databases, minimizing downtime and impact on business operations. - Working with cross-functional teams, including developers, network administrators, and security professionals, to ensure seamless integration and operation of cloud-based services and databases. - Maintaining accurate documentation of cloud configurations, database schemas, policies, and procedures, facilitating knowledge sharing and troubleshooting. 

DMI, LLC is seeking a Web Support Lead    Duties and Responsibilities: - Working with expert user interface (UI) designers and product managers to understand and refine the scope of incoming projects, and to ensure deliverables meet an unreasonably high-quality bar.  - Assisting in Agile and SAFe management. - Working with the engineering team to understand and respond to their needs.  - Defining test strategies, comprehensive understanding of system use cases.  - Developing test plans in line with SAFe methodologies.  - Implementing security changes in-line with approved baselines and NIST Special Publications and other benchmarks.

DMI, LLC is seeking a SAFe Lead    Duties and Responsibilities: - Facilitating Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring the timely delivery of high-quality software, facilitating Agile ceremonies, removing impediments, and fostering a collaborative and high-performing team environment. - Ensuring collaboration between cross-functional teams to promote Agile principles and practices, emphasizing transparency, inspection, and adaptation. - Providing coaching and training to team members on Agile and SAFe practices, ensuring a common understanding and adoption of Agile methodologies. - Driving continuous improvement within the Agile teams by identifying areas for enhancement, implementing changes, and measuring the impact of improvements. - Working closely with stakeholders to understand their needs, communicate project progress, and ensure alignment between business goals and Agile delivery.P - Playing a pivotal role in driving the Agile development process and acting as a servant leader and Scrum Master for multiple Agile teams.

DMI, LLC is seeking a SAP Hybris Business Analystto assist our west coast based retail client. This position is a 6+ month contract, fully remote, and requires availability from 9 AM to 5:30 PM PST hours. The ideal candidate should possess experience in web based projects and SAP Hybris.   Unfortunately, we are unable to offer sponsorship for this role at this time.   Duties and Responsibilities: - Responsible for supporting America’s web sites by providing business systems analysis support for eCommerce and other web based applications.   - The candidate will be responsible for day-day production support, maintenance activities and new development for the client's North and Latin American e-commerce systems operating on a SAP Hybris platform under Linux.   - The successful candidate must have excellent written and communication skills and demonstrated senior-level systems analysis experience along with strong analytical and troubleshooting skills.   - Candidate must be able to work well independently as well as interacting with end users, project leads and the technical development team to provide business functional requirements, solution recommendations, assist in development scoping (e.g. level-of-effort analysis).   - Candidate also provides quality assurance support and assists business with user acceptance test planning and execution to ensure that projects are delivered to meet quality standards and within published schedules. - The candidate must be organized, detail oriented, possess the ability to prioritize workload, handle concurrent responsibilities and project tasks, and work individually and collaboratively in a team environment. - This is a fast-paced, multiple project environment; the qualified candidate must be able to balance multiple projects and tasks, manage to project deadlines and effectively and appropriately escalate and follow-up on issues and assignments. - The successful candidate must be a demonstrated self-starter with an aptitude for learning and a desire to take on new responsibilities and challenges.     Responsibilities: - Meet project objectives within specified cost and time frame parameters and according to defined requirements. - Contributes to ongoing communication within IS and with business operations (e.g., user review meetings for milestone sign-off, obtaining user feedback, reporting on project status). - Collaborates with key customers including business users, corporate and IS management, and vendors. - Assists in day-to-day maintenance of production software systems. - Responsible for gathering and organizing of business/user requirements and feasibility analysis for business requested enhancements - Creates functional requirements, specifications and user documentation - Participates in performing application design and review - Participates in system test planning and execution including quality assurance and user acceptance test planning and execution - Coordinating and assisting in creation of user acceptance test plans and execution. - Participates in development of implementation schedules, system implementation planning and execution   - Coordinating and assisting in creation of user training sessions and associated documentation. - Actively evaluates and resolves daily business problems by performing independent analysis - Participates in on-call rotation supporting production systems and user trouble reports - Participates in production deployment planning, execution and validation - Communicates task status/issues to IS management and project leaders   - Participates in research and evaluation of appropriate software products being considered for acquisition - Participates in planning and execution of Disaster Recovery testing. - Leverage years of experience in supporting web sites to provide leadership and guidance on establishing best practices 

DMI, LLC is seeking a Network Engineer to join us.    Duties and Responsibilities: - Install, configure, maintain, troubleshoot, and repair network software, servers, and /or network utilities to provide solutions to minimize user down time. Keep network software, servers and / or network utilities up-to-date and in compliance with MDH security guidelines and vendor best-practices. Create and deploy scripts / automation where needed to improve team efficiency or assist MDH personnel with various requirements / tasks. - Administer, maintain, manage Active Directory for local site’s Organizational Unit, within the MDH enterprise AD environment.  Adhere to and ensure compliance with Office of Enterprise Technology, Maryland Department of Health and Maryland Department of Information Technology standards, practices, policies. - Configure, install, maintain hardware, and install hardware components related to computer and others electronic communication hardware such as servers, hubs, switches, modems, faxes, printers, network cabling, presentation equipment, videoconference equipment, specialized digital equipment, etc. - Responds to help desk assignments, and document solutions to support requests.  May include preparing written correspondence to maintain documentation for installations, setup procedures, and user support & training.  Adhere to and meet OET SLA’s, policies, procedures and practices for Helpdesk and end-user support service. - Consults with users to discuss local and wide area network and microcomputer software and hardware needs to research and suggest the best solution and resources for the user to do his job effectively. - Prepares written correspondence to maintain documentation for installation and setup procedures and user support and training. - Updates and maintains centralized file records of all hardware and software in use by MDH personnel to include inventory and user files held within the IT Department.