DMI is looking for a Client Services Support Technician to support a federal customer in the DC Metro area.   This candidate will be responsible for the following: - Act with a team of technicians in the performance of onsite Support activities. - Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software. - Work with teams in the performance of onsite Updates, Configuration changes, or Software installations. - Work with teams in the performance of bulk MACDs. - Work with technical Support and setup during special events such as conferences. - Provide lead technical assistance to End Users. - Liaise with and Support Customer VIPs. - Resolve escalated Service delivery issues, including communicating Service delivery issues to the appropriate internal stakeholders, and Support communications to the field force from the business liaisons regarding Service delivery issues.

Security Cloud Engineer DMI is currently seeking a full time Security Cloud Engineer for a Federal IT infrastructure operations contract for a high visibility Federal Government customer on a fast-paced and rewarding contract in the DC metro area.  Job will focus on the O&M of cloud enterprise services (Splunk, Imperva) around a logging and security toolset in hybrid on premise and cloud environment.  Candidate will be leading a team of 3 engineers in O&M tasks.   The ideal candidate must have knowledge and experience in: - Front-End and Back-End Splunk maintenance and sustainment solutions (configuration, deployment, maintenance, etc.) - Front-End and Back-End Imperva maintenance and sustainment solutions (configuration, deployment, maintenance, etc.) - Experience (hands on) in how integrating any security tool in the environment effects other parts of the infrastructure in Azure (Azure Event Hubs, Loganalytics, etc.), understand Azure Security tools, what’s available and how to leverage them - Integration with SIEM with use of Splunk Cloud - Strong expertise understanding system architecture and ability to create, modify, troubleshoot data queries through various data sources - Knowledge of enterprise logging, including application, OS, and security technology logging - Deep understanding of SIEM, log collection, parsing and onboarding new data sources - Experience in working with and managing a team of engineers - Experience with administrative tasks such as reporting, timecard management, and performance reviews - Knowledge in Linux and Windows system administration - Knowledge of US Government security regulations and methodologies, FISMA, FedRAMP, DoD STIG and NIST special publications   Responsibilities: - Operations and Maintenance of automation with Splunk - The ability to design Splunk reports and dashboards using complex data elements - Design and customize complex search queries, and promote advanced searching and analytics - Apply patches and upgrades to Splunk and Imperva - Develop dashboards, data models, reports using complex data elements and optimize their performance. Develop alerts and timed reports - License Management - License Assignment - License Usage - Administer App Key value store - Administer Forwarder Connections - Review data ingestion and data  quality - Monitor HTTP Event Collection tokens - Splunk training and/or certifications would be a major plus - Ability to manage multiple assignments, changing priorities, and work with little oversight - Use well established Enterprise standards, processes and procedures to ensure Engineering activities are delivered in a timely fashion with high quality of work product - Manage a team of 3 engineers; assign tasks; handle reporting and other administrative duties   Desired Qualifications - Bachelor’s degree (BA/BS) from four-year college or university; or equivalent training, education, and experience - Minimum of Ten (10) years of experience within Systems Engineering - Minimum of Five (5) years of experience with Splunk on a large enterprise level (to include installation, configuration, administration and troubleshooting) - Minimum of Five (5) years of experience working with data analytics - Ability to maintain deep technical knowledge within areas of expertise  - Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups - Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills - Familiarity with ITIL or another IT service management framework Current Splunk Enterprise Certified Admin certification a plus

DMI is looking for a Help Desk Analyst to support a federal customer in Arlington, VA. This candidate will be responsible for the following:   Duties and Responsibilities: - Answer Help Desk phones and provide Tier I-II support to users on a variety of issues - Responds to telephone calls, email and personnel requests for technical support - Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs) - Documents, tracks, and monitors the problem to ensure a timely resolution - Possess strong customer service and communications skills - Analyze, evaluate, and test software and hardware problems - Handle heavy call volume Preferred Skills: - Experience using Microsoft Office tools - Windows Operating Systems - Strong customer service and strong communication skills (both written and verbal) - Excellent interpersonal skills, especially ability to listen and understand what is being described - Working knowledge of ServiceNow ticket system; creating, updating and closing tickets - Experience with computer terms and customer service operations

DMI is looking for a Help Desk Analyst to support a federal customer in Arlington, VA. This candidate will be responsible for the following:   Duties and Responsibilities: - Answer Help Desk phones and provide Tier I-II support to users on a variety of issues - Responds to telephone calls, email and personnel requests for technical support - Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs) - Documents, tracks, and monitors the problem to ensure a timely resolution - Possess strong customer service and communications skills - Analyze, evaluate, and test software and hardware problems - Handle heavy call volume Preferred Skills: - Experience using Microsoft Office tools - Windows Operating Systems - Strong customer service and strong communication skills (both written and verbal) - Excellent interpersonal skills, especially ability to listen and understand what is being described - Working knowledge of ServiceNow ticket system; creating, updating and closing tickets - Experience with computer terms and customer service operations