DMI, LLC is seeking an experienced and detail-oriented Help Desk Incident Manager to oversee and manage the incident management process within our IT support operations. The Help Desk Incident Manager will be responsible for ensuring efficient handling of service disruptions, incidents, and escalations, minimizing downtime, and maintaining a high level of customer satisfaction. This role will involve collaboration with cross-functional teams, ensuring that incidents are resolved swiftly, documented accurately, and lessons are learned to improve future operations. Duties and Key...

DMI is looking for a Service Desk Quality Analyst to support a federal customer in the DC Metro area.    Duties and Responsibilities: - Manage a Quality Assurance Program to ensure the Service Desk is delivering quality support. - Ability to review tickets, recorded calls, and coach. -

DMI, LLC is seeking an Enterprise Security System (ESS) Administrator to join us.We are seeking a highly skilled Enterprise Security System (ESS) Administrator to support and maintain a complex, mission-critical security environment. The ideal candidate will bring deep hands-on experience administering enterprise security platforms, as well as expertise in server, database, storage, and security technologies that support ESS infrastructure. This role is fully remote and requires a proactive, detail-oriented professional with strong problem-solving abilities....

DMI, LLC is seeking an After Action Review (AAR) Administrator to join us. We are seeking an experienced After Action Review (AAR) Administrator to support ongoing mission requirements. The ideal candidate will bring strong hands-on experience managing AAR processes, administering Milestone XProtect AAR or equivalent systems, and ensuring the accuracy, integrity, and availability of review documentation and multimedia assets.

DMI, LLC is seeking aIT Service Desk Ticketing System Administrator to join us. We are seeking an experienced IT Service Desk Ticketing System Administrator to support, configure, and optimize the enterprise ITSM environment used by the Federal Law Enforcement Training Centers (FLETC). The ideal candidate will have strong hands-on systems administration experience, deep technical knowledge of ITSM platforms—particularly Ivanti—and the ability to design, maintain, and troubleshoot complex database structures within the IT service management ecosystem. This...

DMI,LLC is seeking a Microsoft Endpoint Specialist to join us.     

DMI, LLC is seeking a Microsoft Endpoint Specialist to join us.   

DMI, LLC is seeking a dedicated and experienced Service Desk Lead to manage Tier 1 support operations for a federal government client. This is an onsite position that will be based out of one of three locations: Glynco, GA, Artesia, NM or Charleston, SC. This leadership role is critical in maintaining service excellence, meeting performance metrics, and ensuring a high level of customer satisfaction through efficient team management and continuous process improvement.  

DMI, LLC is seeking a Senior Systems Engineer to join us. 

DMI, LLC is seeking a Senior Network Engineer to join us.  The Senior Network Engineer / Team Lead serves as the senior technical authority for enterprise network environments, supporting LAN, WAN, WLAN, and VPN infrastructure. This role leads network modernization efforts, ensures reliability and security, and coordinates closely with compute, data center, and enterprise support teams.

DMI, LLC is seeking a Program Manager to join us.   Duties and Responsibilities: - Serve as the primary interface with DHS leadership and stakeholders - Lead a team of cleared intelligence professionals across multiple levels - Oversee...

DMI is seeking a Hardware Asset Management Specialist to support a federal customer.   Duties and Responsibilities: - Responsible for IT hardware asset lifecycle – receiving, updating, and tracking of IT hardware assets in ServiceNow. - Manage asset inventory and replenishment in inventory stockrooms -

DMI, LLC is seeking aSystems Engineerto join us. The Systems Engineer will provide technical support, focusing on end-user computing environments, system configuration, and IT service delivery for users at the Pentagon and Mark Center. This role supports mission-critical operations by ensuring systems are secure, reliable, and compliant with DoD standards.   Duties and Responsibilities: -

DMI, LLC is seeking a Customer Engagement Specialist to join us. The Customer Engagement Specialist plays a key role in strengthening the relationship between IT service providers and end users. This role supports the planning and execution of engagement strategies, gathers user feedback, and helps drive service improvements through communication, outreach, and collaboration with technical teams.

DMI, LLC is seeking a Mac Tier 2 Engineer  to join us. The Mac Tier II Engineer provides advanced technical support for Apple macOS systems within the DISA J6 enterprise. This role is responsible for resolving escalated issues, supporting system configuration and maintenance, and ensuring secure integration of Mac devices into the DoD IT environment.   Duties and Responsibilities:

DMI, LLC is seeking a Technical Writer  to join us. The Documentation Specialist (Journeyman) supports the development, maintenance, and management of technical and operational documentation across the DISA J6 IT Services Program. This role ensures that all documentation is accurate, up-to-date, and compliant with DoD standards, supporting knowledge management, process improvement, and audit readiness.  

DMI, LLC is seeking a Senior Mobile Support Specialist to join us. The Unclassified Mobile Support Specialist (Senior) is responsible for managing and supporting mobile and wireless services for the DISA J6 enterprise. This includes provisioning, troubleshooting, lifecycle management, and compliance of unclassified mobile devices such as smartphones, tablets, and MiFi units. The specialist ensures secure, efficient, and user-focused delivery of mobile services in accordance with DoD and DISA policies.  

DMI, LLC is seeking a Senior Data Communications Engineer  to join us. The Senior Data Communications Engineer will support the End User Account Management (EUAM) team within the DISA J6 environment. This role focuses on managing and securing user access across multiple classified and unclassified networks, ensuring compliance with DoD cybersecurity policies, and supporting enterprise directory services and provisioning systems.   Duties and...

DMI, LLC is seeking a Help Desk Technician - Varying Levels  to join us. The Help Desk Specialist provides Tier I technical support in a high-volume call center environment, serving as the initial point of contact for IT issues across the DISA J6 enterprise. This role is responsible for resolving routine technical problems, escalating complex issues, and ensuring a high level of customer satisfaction.   Duties and...

DMI, LLC is seeking a VIP Support - Field Technician to join us. The VIP Support Field Technician provides direct, on-site IT support to high-ranking Department of Defense (DoD) personnel, including General Officers, Senior Executive Service (SES) members, and Presidential Appointees. This role ensures rapid response and resolution of IT incidents and service requests in office, residential, and travel environments.   Duties and...