DMI, LLC is seeking a Senior Desktop Engineer   Duties and Responsibilities: The Ideal Candidate will have Expert level experience working with MECM at an Enterprise level. Candidate must have experience designing, deploying, and enhancing the MECM environment to support modern desktop management co-management with Intune. Candidate must have experience with Microsoft Bit Locker.

DMI, LLC is seeking a Senior MS365 Enterprise Administrator to join us.    Duties and Responsibilities:Experience migrating data from on premise solutions into MS365 services such as SharePoint online, Exchange Online, and Teams. Candidate must have expert level knowledge of deploying, configuring, and supporting MS Teams VOIP solutions., this includes but is not limited to configuring and deploying Auto-Attendants and Call Queues.

DMI, LLC is seeking a Senior Cloud Administrator to join us.    Duties and Responsibilities: Expert level experience building cloud solutions and deploying resources in an enterprise environment. Candidate must have experience working with Azure Express Routes, Azure Virtual WAN, and Azure Private Endpoints well as a solid understanding of the platform’s key services, workloads, governance, and security. Additionally, the person filling this position should be familiar with PowerShell, the Azure interface, the Azure CLI, and Azure Resource Manager templates.

DMI, LLC is seeking a Cloud Solutions Architect to join us.    Duties and Responsibilities:Experience engineering solutions in Azure environments. Candidate must have experience working with Azure Express Routes, Azure Virtual WAN, and Azure Private Endpoints. Candidate will be required to coordinate with other teams and customers to gather requirements and architect a solution to meet the customer requirements in a cost-effective manner.

DMI, LLC is seeking a Network Operations Support Staff   Duties and Responsibilities: • Manage, deploy, and administrate all cybersecurity tools to include but not limited to Continuous Diagnostics and Mitigation (CDM), Zero Trust, Identity-Credential-Access Management (ICAM), Endpoint Detection and Response (EDR), Data Loss Prevention, Vulnerability Management & Scanning, Enterprise Logging, SIEM/SOAR, and Cloud Security technologies; • Coordinate with System Owners and ISSOs to log all required operation, security, network, and applications logs as defined by federal requirements; • Ensure security and privacy considerations and requirements are embedded in all relevant phases and aspects of the SDLC lifecycle. The SDLC consists of, but may not be limited to, threat modeling, requirements, design, development, integration, testing (unit, integration, functional, regression, and security), deployment, operations & maintenance (O&M), and configuration management (CM); • Responsible for the design, development, integration, testing, implementation, deployment and operations & maintenance of tools for the automation of security testing in support of Assessment and Authorization (A&A); • Define and automate security test methodologies for systems to ensure all security controls are properly tested; o Test methodologies may consist of automated tools and manual test procedures. • Design, develop, integrate, and support custom Artificial Intelligence (AI) and Machines Learning (ML) into cybersecurity program; • Coordination with all stakeholders is required to ensure the security test methodology is in accordance with tile appropriate policy, standards, guidance, and best security practice; • Design and implementation support of network services in a TIC 3.0 environment, support agency in transitioning from TIC 2.2 based services with a focus on cloud native solutions • Provide Security Engineering expertise, on an as needed basis, to support to the Security Control Assessments (SCAs); • Perform an expert assessment and provide recommendations of access control systems and methodology, application and file security, security practices, intrusion detection and prevention, logical and physical security, and interfaces, servers (enterprise, distributed, network), public key infrastructure, network architecture, and virtual private networks; • Support system design reviews for systems incorporating security requirements, support the design and development of a DevSecOps and secure Enterprise Data Lake capabilities, evaluate system integration strategies with respect to security impacts, and recommendation of design approaches to address system vulnerabilities. This effort shall cover the security of applications and systems from test environment to operational environment, for both systems and networks; • Perform full scope of system administration, configuration, patching, upgrades, and optimization of cybersecurity tools, devices, application and sensors; • Build and integrate cybersecurity components, such as static and dynamic code scanning, within the CI/CD Pipelines and software development platforms • Implement increased standardization for security across the enterprise; • Provide security-engineering services for securing private and public Cloud architectures and Cloud applications as a service; • Leverage cloud solutions, as necessary, utilizing a Cloud Service Provider (CSP) with an existing FedRAMP Joint Authorization Board (JAB) Provisional Authorization to Operate (ATO) or Agency ATO at all service models to include Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS); • Support intelligent automatic assignment of STIGs or security checklists using assigned meta data and Common Platform Enumeration (CPE) information; • Support integration of automated tools and data formats to expedite accurate assessments by importing common Federal and industry standards, mapping and de-conflicting rules between automated scans and supporting future integration of changing standards (and backwards compatibility). • Conduct security analysis of reference models, segment and solution architectures, and the resulting systems supporting missions and business processes; • Provides expert recommendations in support of ‘Analysis of Alternatives’ (AoA) to inform agency technology roadmap; • Develop, implement, and execute threat modeling as a part of continuous monitoring strategy • Designs enterprise and systems security throughout the SDLC; translates technology and law and regulation into security designs and processes; • Capture and develop security requirements based on information system architecture, operational environments, and type of technology; • Assist in the development and maintenance of  cybersecurity policies, standards, specification, and handbooks; • Collaborate with the Chief Technology Office to research, recommend, promote, advertise, and revise cybersecurity standards for computing systems, cloud, networking, applications, and data management; • Develop, solicit, and incorporate stakeholder feedback as required by the appropriate governance process; • Maintain Enterprise Secure Configuration Benchmarks and Enterprise Secure Configuration Baselines to the latest version of the industry benchmark for the requested platforms; • Create enterprise benchmarks for technologies utilized within the enterprise by utilizing approved hardening standards (Defense Information Systems Agency (DISA) Security Technical Implementation Guide (STIG), Center for Internet Security (CIS) Benchmark); • Provide architectural support for NIST 800-207, WHEO-14028 and M-22-09, to include, but not limited to support of all enterprise efforts • Develop and maintain IT Enterprise Cybersecurity Architecture; • Identify opportunities for leveraging standards and cybersecurity architecture in support of the Enterprise IT Architecture; • Recommend requirements and integration design of enterprise technologies in the environment; • Maintain awareness of other federal agency posture and efforts and communicates with federal stakeholders to leverage inter- and intra-agency knowledge, lessons learned and resources regarding platform specific security and compliance information; • Maintain awareness of the next generation technologies requiring advanced cybersecurity controls and implementation strategies; • Track and support the governance of common commercial off-the-shelf application and operating system lifecycles; • Prepare documentation on Security Architect Report consisting of SOP, Trend Analysis, Status, Metrics Report, CONOPS, Charters, and other requested documentation as identified in Section Deliverables. • Perform design reviews for new technologies and services for customers. New technologies may include, but are not limited to, Cloud technologies, micro-services, micro-segmentation, DevSecOps, Hardware, Operating System, Web technologies, SQL Databases and Big Data/NoSQL databases; • Develop and maintain network architecture diagram highlighting the layers of protection/technologies in place to detect and analyze incidents and security events.

DMI, LLC is seeking a Network Operations Support Staff  to join us.    Duties and Responsibilities:   • Manage, deploy, and administrate all cybersecurity tools to include but not limited to Continuous Diagnostics and Mitigation (CDM), Zero Trust, Identity-Credential-Access Management (ICAM), Endpoint Detection and Response (EDR), Data Loss Prevention, Vulnerability Management & Scanning, Enterprise Logging, SIEM/SOAR, and Cloud Security technologies; • Coordinate with System Owners and ISSOs to log all required operation, security, network, and applications logs as defined by federal requirements; • Ensure security and privacy considerations and requirements are embedded in all relevant phases and aspects of the SDLC lifecycle. The SDLC consists of, but may not be limited to, threat modeling, requirements, design, development, integration, testing (unit, integration, functional, regression, and security), deployment, operations & maintenance (O&M), and configuration management (CM); • Responsible for the design, development, integration, testing, implementation, deployment and operations & maintenance of tools for the automation of security testing in support of Assessment and Authorization (A&A); • Define and automate security test methodologies for systems to ensure all security controls are properly tested; o Test methodologies may consist of automated tools and manual test procedures. • Design, develop, integrate, and support custom Artificial Intelligence (AI) and Machines Learning (ML) into cybersecurity program; • Coordination with all stakeholders is required to ensure the security test methodology is in accordance with tile appropriate policy, standards, guidance, and best security practice; • Design and implementation support of network services in a TIC 3.0 environment, support agency in transitioning from TIC 2.2 based services with a focus on cloud native solutions • Provide Security Engineering expertise, on an as needed basis, to support to the Security Control Assessments (SCAs); • Perform an expert assessment and provide recommendations of access control systems and methodology, application and file security, security practices, intrusion detection and prevention, logical and physical security, and interfaces, servers (enterprise, distributed, network), public key infrastructure, network architecture, and virtual private networks; • Support system design reviews for systems incorporating security requirements, support the design and development of a DevSecOps and secure Enterprise Data Lake capabilities, evaluate system integration strategies with respect to security impacts, and recommendation of design approaches to address system vulnerabilities. This effort shall cover the security of applications and systems from test environment to operational environment, for both systems and networks; • Perform full scope of system administration, configuration, patching, upgrades, and optimization of cybersecurity tools, devices, application and sensors; • Build and integrate cybersecurity components, such as static and dynamic code scanning, within the CI/CD Pipelines and software development platforms • Implement increased standardization for security across the enterprise; • Provide security-engineering services for securing private and public Cloud architectures and Cloud applications as a service; • Leverage cloud solutions, as necessary, utilizing a Cloud Service Provider (CSP) with an existing FedRAMP Joint Authorization Board (JAB) Provisional Authorization to Operate (ATO) or Agency ATO at all service models to include Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS); • Support intelligent automatic assignment of STIGs or security checklists using assigned meta data and Common Platform Enumeration (CPE) information; • Support integration of automated tools and data formats to expedite accurate assessments by importing common Federal and industry standards, mapping and de-conflicting rules between automated scans and supporting future integration of changing standards (and backwards compatibility). • Conduct security analysis of reference models, segment and solution architectures, and the resulting systems supporting missions and business processes; • Provides expert recommendations in support of ‘Analysis of Alternatives’ (AoA) to inform agency technology roadmap; • Develop, implement, and execute threat modeling as a part of continuous monitoring strategy • Designs enterprise and systems security throughout the SDLC; translates technology and law and regulation into security designs and processes; • Capture and develop security requirements based on information system architecture, operational environments, and type of technology; • Assist in the development and maintenance of  cybersecurity policies, standards, specification, and handbooks; • Collaborate with the Chief Technology Office to research, recommend, promote, advertise, and revise cybersecurity standards for computing systems, cloud, networking, applications, and data management; • Develop, solicit, and incorporate stakeholder feedback as required by the appropriate governance process; • Maintain Enterprise Secure Configuration Benchmarks and Enterprise Secure Configuration Baselines to the latest version of the industry benchmark for the requested platforms; • Create enterprise benchmarks for technologies utilized within the enterprise by utilizing approved hardening standards (Defense Information Systems Agency (DISA) Security Technical Implementation Guide (STIG), Center for Internet Security (CIS) Benchmark); • Provide architectural support for NIST 800-207, WHEO-14028 and M-22-09, to include, but not limited to support of all enterprise efforts • Develop and maintain IT Enterprise Cybersecurity Architecture; • Identify opportunities for leveraging standards and cybersecurity architecture in support of the Enterprise IT Architecture; • Recommend requirements and integration design of enterprise technologies in the environment; • Maintain awareness of other federal agency posture and efforts and communicates with federal stakeholders to leverage inter- and intra-agency knowledge, lessons learned and resources regarding platform specific security and compliance information; • Maintain awareness of the next generation technologies requiring advanced cybersecurity controls and implementation strategies; • Track and support the governance of common commercial off-the-shelf application and operating system lifecycles; • Prepare documentation on Security Architect Report consisting of SOP, Trend Analysis, Status, Metrics Report, CONOPS, Charters, and other requested documentation as identified in Section Deliverables. • Perform design reviews for new technologies and services for customers. New technologies may include, but are not limited to, Cloud technologies, micro-services, micro-segmentation, DevSecOps, Hardware, Operating System, Web technologies, SQL Databases and Big Data/NoSQL databases; • Develop and maintain network architecture diagram highlighting the layers of protection/technologies in place to detect and analyze incidents and security events.

DMI, LLC is seeking a UI/UX Developer (Senior)    Duties and Responsibilities: - Design and implement responsive web application user interfaces using JavaScript/CSS/HTML5/JQuery. - Design and develop wireframe or prototypes based on requirements and validate the design with users. - Develop mobile and cross-browser compatible responsive front-end interfaces using latest frameworks like Bootstrap and Angular. - Work with the application team to make sure that the components are in compliance with UI/UX guidelines and Standards. - Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences that are measured and tied to key KPIs. - Using high and low fidelity design tools, deliver the appropriate interface designs including prototypes, mockups, wireframes, user stories, user journeys, optimized for a wide range of devices and interface - Make strategic design and user-experience decisions related to core, and forthcoming functions and features that maintain a consistent user interface across all product offerings. - Take a user-centered design approach and rapidly test and iterate the design solutions. Drive and participate in usability testing, - Collaborate with other team members and department stakeholders including Business Analysis, UI Engineering, and Client Support. - Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.

DMI, LLC is seeking a Network Engineering and Operation Lead to join us.    Duties and Responsibilities: • Manage, deploy, and administrate all cybersecurity tools to include but not limited to Continuous Diagnostics and Mitigation (CDM), Zero Trust, Identity-Credential-Access Management (ICAM), Endpoint Detection and Response (EDR), Data Loss Prevention, Vulnerability Management & Scanning, Enterprise Logging, SIEM/SOAR, and Cloud Security technologies; • Coordinate with System Owners and ISSOs to log all required operation, security, network, and applications logs as defined by federal requirements; • Ensure security and privacy considerations and requirements are embedded in all relevant phases and aspects of the SDLC lifecycle. The SDLC consists of, but may not be limited to, threat modeling, requirements, design, development, integration, testing (unit, integration, functional, regression, and security), deployment, operations & maintenance (O&M), and configuration management (CM); • Responsible for the design, development, integration, testing, implementation, deployment and operations & maintenance of tools for the automation of security testing in support of Assessment and Authorization (A&A); • Define and automate security test methodologies for systems to ensure all security controls are properly tested; o Test methodologies may consist of automated tools and manual test procedures. • Design, develop, integrate, and support custom Artificial Intelligence (AI) and Machines Learning (ML) into cybersecurity program; • Coordination with all stakeholders is required to ensure the security test methodology is in accordance with tile appropriate policy, standards, guidance, and best security practice; • Design and implementation support of network services in a TIC 3.0 environment, support agency in transitioning from TIC 2.2 based services with a focus on cloud native solutions • Provide Security Engineering expertise, on an as needed basis, to support to the Security Control Assessments (SCAs); • Perform an expert assessment and provide recommendations of access control systems and methodology, application and file security, security practices, intrusion detection and prevention, logical and physical security, and interfaces, servers (enterprise, distributed, network), public key infrastructure, network architecture, and virtual private networks; • Support system design reviews for systems incorporating security requirements, support the design and development of a DevSecOps and secure Enterprise Data Lake capabilities, evaluate system integration strategies with respect to security impacts, and recommendation of design approaches to address system vulnerabilities. This effort shall cover the security of applications and systems from test environment to operational environment, for both systems and networks; • Perform full scope of system administration, configuration, patching, upgrades, and optimization of cybersecurity tools, devices, application and sensors; • Build and integrate cybersecurity components, such as static and dynamic code scanning, within the CI/CD Pipelines and software development platforms • Implement increased standardization for security across the enterprise; • Provide security-engineering services for securing private and public Cloud architectures and Cloud applications as a service; • Leverage cloud solutions, as necessary, utilizing a Cloud Service Provider (CSP) with an existing FedRAMP Joint Authorization Board (JAB) Provisional Authorization to Operate (ATO) or Agency ATO at all service models to include Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS); • Support intelligent automatic assignment of STIGs or security checklists using assigned meta data and Common Platform Enumeration (CPE) information; • Support integration of automated tools and data formats to expedite accurate assessments by importing common Federal and industry standards, mapping and de-conflicting rules between automated scans and supporting future integration of changing standards (and backwards compatibility). • Conduct security analysis of reference models, segment and solution architectures, and the resulting systems supporting missions and business processes; • Provides expert recommendations in support of ‘Analysis of Alternatives’ (AoA) to inform agency technology roadmap; • Develop, implement, and execute threat modeling as a part of continuous monitoring strategy • Designs enterprise and systems security throughout the SDLC; translates technology and law and regulation into security designs and processes; • Capture and develop security requirements based on information system architecture, operational environments, and type of technology; • Assist in the development and maintenance of  cybersecurity policies, standards, specification, and handbooks; • Collaborate with the Chief Technology Office to research, recommend, promote, advertise, and revise cybersecurity standards for computing systems, cloud, networking, applications, and data management; • Develop, solicit, and incorporate stakeholder feedback as required by the appropriate governance process; • Maintain Enterprise Secure Configuration Benchmarks and Enterprise Secure Configuration Baselines to the latest version of the industry benchmark for the requested platforms; • Create enterprise benchmarks for technologies utilized within the enterprise by utilizing approved hardening standards (Defense Information Systems Agency (DISA) Security Technical Implementation Guide (STIG), Center for Internet Security (CIS) Benchmark); • Provide architectural support for NIST 800-207, WHEO-14028 and M-22-09, to include, but not limited to support of all enterprise efforts • Develop and maintain IT Enterprise Cybersecurity Architecture; • Identify opportunities for leveraging standards and cybersecurity architecture in support of the Enterprise IT Architecture; • Recommend requirements and integration design of enterprise technologies in the environment; • Maintain awareness of other federal agency posture and efforts and communicates with federal stakeholders to leverage inter- and intra-agency knowledge, lessons learned and resources regarding platform specific security and compliance information; • Maintain awareness of the next generation technologies requiring advanced cybersecurity controls and implementation strategies; • Track and support the governance of common commercial off-the-shelf application and operating system lifecycles; • Prepare documentation on Security Architect Report consisting of SOP, Trend Analysis, Status, Metrics Report, CONOPS, Charters, and other requested documentation as identified in Section Deliverables. • Perform design reviews for new technologies and services for customers. New technologies may include, but are not limited to, Cloud technologies, micro-services, micro-segmentation, DevSecOps, Hardware, Operating System, Web technologies, SQL Databases and Big Data/NoSQL databases; • Develop and maintain network architecture diagram highlighting the layers of protection/technologies in place to detect and analyze incidents and security events.

DMI is looking for a Client Services Support Technician to support a federal customer in the DC Metro area.   This candidate will be responsible for the following: - Act with a team of technicians in the performance of onsite Support activities. - Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software. - Work with teams in the performance of onsite Updates, Configuration changes, or Software installations. - Work with teams in the performance of bulk MACDs. - Work with technical Support and setup during special events such as conferences. - Provide lead technical assistance to End Users. - Liaise with and Support Customer VIPs. - Resolve escalated Service delivery issues, including communicating Service delivery issues to the appropriate internal stakeholders, and Support communications to the field force from the business liaisons regarding Service delivery issues.

DMI, LLC is seeking a Data Architect   Duties and Responsibilities: - Designing Data Infrastructure: - Collaborate with stakeholders to identify internal and external data sources related to patient health records. - Create and maintain data architecture that supports efficient data extraction, storage, and retrieval. - Ensure compliance with industry standards and regulations (such as HIPAA) for data security and privacy. - Database Design and Optimization: - Develop and optimize database models to store patient information. - Analyze structural requirements for new software systems. - Migrate data from legacy systems to modern EHR platforms. - Data Transformation and Lifecycle Management: - Transform data using tools like SQL and XML. - Manage data throughout its lifecycle, from creation to archival. - Implement data governance policies and procedures. - Collaboration and Communication: - Work closely with cross-functional teams, including IT professionals, clinicians, and administrators. - Explain complex technical concepts to non-technical staff. - Facilitate communication between different departments to align data strategies with organizational goals. - Visualization and Problem-Solving: - Utilize advanced visualization techniques to represent data models and workflows. - Identify areas for improvement in existing systems. - Solve data-related challenges effectively.

DMI, LLC is seeking a Data Engineer     Duties and Responsibilities: - Partner with prime contractor and client to migrate data into new EHR system - Support the design, development, deployment, and ongoing management of AHS data.  Work with EHR PMO to integrate data management strategies for projects, programs, and initiatives. - Assist in the design, development, deployment, and support of relational and non-relational database designs in a team-oriented environment using various data visualization tools in accordance with City OIT standards. - Assure systems and data integrity. - Assist to design, implement, and manage integration points for automated retrieval, sharing and delivery of incoming and outgoing data. - Assist with data conversion, migration, and validation of data to ensure quality and accuracy. - Tier 2 and Tier 3 support for EHR production issues and Helpdesk tickets regarding data, database, and respective services. 

DMI, LLC is seeking a Workflow Coordinator – Cyber to join one of our customers.    Duties and Responsibilities:   As a Cyber Workflow Administrator, your duties and responsibilities may vary depending on the organization and its specific needs. However, here's a general list of tasks you might be responsible for: - Workflow Design and Implementation: Design, develop, and implement cyber workflow processes to streamline tasks related to cybersecurity operations. This could include incident response, threat intelligence analysis, vulnerability management, etc. - Tool Configuration and Management: Configure and manage workflow automation tools and platforms such as Jira, ServiceNow, or custom-built solutions tailored to the organization's needs. - Policy Development: Collaborate with cybersecurity teams to develop policies and procedures for workflow management, ensuring compliance with industry standards and regulations. - User Training and Support: Provide training to users on how to use workflow management tools effectively. Offer ongoing support and troubleshooting assistance to ensure smooth operation of workflows. - Workflow Optimization: Continuously assess and optimize existing workflows to improve efficiency, reduce manual effort, and enhance overall cybersecurity posture. - Integration with Security Tools: Integrate workflow management systems with other cybersecurity tools such as SIEM

DMI, LLC is seeking a Scanning Supervisor   Duties and Responsibilities: - Supervise team of scanners in a highly confidential environment - Interact with prime contractor and client on this project - Scan and digitize documents using specialized equipment and software - Ensure that all documents are properly aligned, oriented and cropped - Create and maintain a filing system for digital files and physical documents - Perform quality checks to ensure that all scanned documents are of high quality and are legible - Ensure that all original documents are returned to the appropriate individuals or departments - Provide support to other team members as needed

DMI, LLC is seeking a IT Disaster Recovery Resource   Duties and Responsibilities: - Review of Site’s Disaster Recovery Plan (DRP) - Review for accuracy and sufficiency - Are all current critical systems and services identified - Does it accurately identify current personnel and key positions - Does it include all current hardware, software, applications, etc. - Detailed systems and architecture diagrams? - Meet with Site Leadership and key personnel to perform - Risk assessment and business impact analyses for identified critical services and systems - Establish RTO and RPO for critical services and systems - Understand and incorporate site’s non-IT DRP and COOP plans - Create a new IT DRP, meeting ISO 27001 standards and includes: - Current IT inventory - Data back-up and verification SOPs - Detailed semi-annual DRP testing program - Business resumption plan - Continuity of operations plan - Incident management plan (IMP) - Disaster recovery plan - RACI charts for all DRP and COOP activities - Plan for annual updates to DRP and COOP by local IT team - Present and Review IT DRP and COOP to Site Leadership - Edit plan per leadership feedback - Thoroughly review finalized DRP and COOP with site IT team - Supply copy of finalized DRP and COOP plans to OET Asst CIO for Infrastructure and Operations (Asst CIO I&O) - Perform first semi-annual test of DRP and COOP components - Work with site leadership and IT team to select at least 2 components of the DRP and COOP to test - Perform test with local IT team - Submit results and after-action report of testing to site’s IT team, site’s Leadership and OET Asst CIO I&O

DMI is looking for a Help Desk Analyst to support a federal customer in Dallas, TX. This candidate will be responsible for the following:   Duties and Responsibilities: - Answer Help Desk phones and provide Tier I-II support to users on a variety of issues - Responds to telephone calls, email and personnel requests for technical support - Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs) - Documents, tracks, and monitors the problem to ensure a timely resolution - Possess strong customer service and communications skills - Analyze, evaluate, and test software and hardware problems - Handle heavy call volume Preferred Skills: - Experience using Microsoft Office tools - Windows Operating Systems - Strong customer service and strong communication skills (both written and verbal) - Excellent interpersonal skills, especially ability to listen and understand what is being described - Working knowledge of ServiceNow ticket system; creating, updating and closing tickets - Experience with computer terms and customer service operations

DMI, LLC is seeking an Agile Technical Project Manager to join DMI. We're collaborating with a major automotive client in Detroit, and you'll be right at the heart of the action. This role requires working onsite three days a week in northern Detroit.   Duties and Responsibilities: - Foster an environment of cooperation and collaboration with Brand, Department, Division and Group and Corporate management, business leaders, stakeholders, and ITPO as it pertains to the program. - Responsible for the up-time and availability of the division's telematic solution and its supporting applications. - Coach, mentor, develop and lead a best-in-class development team capable of delivering excellent results through agile iterative development methodologies to solving complex technical and business challenges in the area of the group. - Report to senior executives on the progress of individual projects and the overall program. - Participate in the creation of project budgets for the individual project components, and prepares cost estimates for the program based on this information. During the life cycle of a program, manage the program budget to conform to policy, and developing processes for requesting, spending and reporting expenditures and be accountable for the programs financial performance. - Exercise independent judgment and discretion in overall project management by prioritizing, planning and tracking project progress. - Leading technical decisions and solutioning to minimize the duration and severity of business impacts leveraging ITIL standards, and to ensure up-time and stability SLAs are achieved. - Interface with application developers to coordinate systems implementation and releases. - Provide high quality service to our business customers as a primary support contact for our applications. - Collaborate with Product Management and business owners in defining the Product Vision including strategies for utilizing and managing incoming data. - Provide technical direction through the outlining of “stories” and sprints to the development team supporting the customer web portal, Liferay platform, architecture, technical solutions and code.

DMI, LLC is seeking an Agile Technical Project Manager to join DMI. We're collaborating with a major automotive client in Detroit, and you'll be right at the heart of the action. This role requires working onsite three days a week in northern Detroit.   Duties and Responsibilities: - Foster an environment of cooperation and collaboration with Brand, Department, Division and Group and Corporate management, business leaders, stakeholders, and ITPO as it pertains to the client. - Responsible for the up-time and availability of the client's telematic solution and its supporting applications. - Coach, mentor, develop and lead a best-in-class development team capable of delivering excellent results through agile iterative development methodologies to solving complex technical and business challenges in the area of the division. - Report to senior executives on the progress of individual projects and the overall program. - Participate in the creation of project budgets for the individual project components, and prepares cost estimates for the program based on this information. - During the life cycle of a program, manage the program budget to conform to policy, and developing processes for requesting, spending and reporting expenditures and be accountable for the programs financial performance. - Exercise independent judgment and discretion in overall project management by prioritizing, planning and tracking project progress. - Leading technical decisions and solutioning to minimize the duration and severity of business impacts leveraging ITIL standards, and to ensure up-time and stability SLAs are achieved. - Interface with application developers to coordinate systems implementation and releases. - Provide high quality service to our business customers as a primary support contact for our applications. - Collaborate with Product Management and business owners in defining the Product Vision including strategies for utilizing and managing incoming data. - Provide technical direction through the outlining of “stories” and sprints to the development team supporting the customer web portal, Liferay platform, architecture, technical solutions and code.

DMI, LLC is seeking a Tier 2 Imaging Technician (Network Installation Technician) to join the End User Support Team for a federal customer in the DC Metro area.  This resource must have experience installing, configuring, testing, and troubleshooting end-user workstations, and related hardware in order to deliver required desktop service levels.     Duties and Responsibilities: - Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels. - Provide excellent technical knowledge of laptop/desktop hardware and associated diagnostic tools to perform diagnostics - Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for users as needed - Assess the need for and implement performance upgrades to laptops, including RAM and fan replacements, recommend for warranty repair - Collaborate with computer endpoint deployment team and network administrators to ensure efficient operation of the desktop computing environment - Administer and resolve issues with associated end-user workstation networking software products - Posses familiarity with ServiceNow ticketing system - Follow established Service Desk processes for ticket management - Develop and maintain Knowledge Documents (Work Instructions) in accordance with Knowledge Management processes - Work with Knowledge Manager, including provide content for knowledge base articles - Possess and applies expertise on multiple complex work assignments. - Provide analysis related to the design, development, and implementation of hardware for products. - Liaise with third-party support and vendors, as needed - Support and provide feedback to ensure continual process improvement - Provide rapid support response for break/fix

DMI, LLC is seeking a Computer Security Systems Specialist III   Duties and Responsibilities: - Design, develop, engineer, and implement solutions to MLS requirements. Perform complex risk analyses which also include risk assessment.  - Establish and satisfy information assurance and security requirements based upon the analysis of user, policy, regulatory, and resource demands.  - Support customers at the highest levels in the development and implementation of doctrine and policies.  - Apply know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures. - Perform analysis, design, and development of security features for system architectures.

DMI, LLC is seeking a Computer Security Systems Specialist III   Duties and Responsibilities: - Design, develop, engineer, and implement solutions to MLS requirements. Perform complex risk analyses which also include risk assessment.  - Establish and satisfy information assurance and security requirements based upon the analysis of user, policy, regulatory, and resource demands.  - Support customers at the highest levels in the development and implementation of doctrine and policies.  - Apply know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures. - Perform analysis, design, and development of security features for system architectures. - May support the 7x24x365 Cyber monitoring center.  Government site support.