DMI (Digital Management, LLC.) is looking for a FullStack Developer to support   Duties and Responsibilities: - Operate within an Agile team environment - Assist in the scoping and estimation of user stories - Steward and execute upon user stories within the team’s backlog - Identify opportunities for improvement and / or gaps within existing EWI capabilities and processes - Help make architectural decisions to drive efficiency and maintain compliance in a regulated space - Provide technical expertise and guidance to EWI developers to ensure operational excellence - Understand the “big picture” and create reusable patterns that solve problems for cross-functional teams

The Customer Engagement Manager shall be responsible for managing established service levels and developing new service levels similar to the requirements in the RFQ on a contract with a large Government agency CCS. Required Skills/Certifications: - Experience managing established service levels and developing new service levels similar to the requirements in the RFQ on a contract with a large Government agency - Experience managing established and developing new service levels on a contract/TO similar to the requirements in the RFQ - Demonstrative experience implementing and tracking the performance of services and processes that incorporated the tenants of User-centered and/or Human-centered design - Experience transitioning from single variable metrics to customer facing multi-dimensional metrics - Experience incorporating human-centric/user centric design on a program of similar size and scope - Experience engaging customers to determine requirements as well as gauging customer satisfaction

DMI (Digital Management, LLC.) is looking for a Principal Software Engineer - Cloud Native in Noida.   Are you an experienced developer who has embraced modern web technologies and is happy writing TypeScript and JavaScript in frameworks like Angular, Vue, React, and Node.js? Do you enjoy working on a team, on the full breadth of web application development, from Node.js APIs to enterprise grade user-interface development? Do you keep up to date on emerging technologies to help with your career growth? Are you growing your skillset by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations?   If this sounds like you, we can’t wait to meet you. We’re actively seeking a Senior Cloud Native Web Developer to join our talented team of consultants.   What’s in it for you? As a Principal Software Engineer, you’ll be creating web-based solutions using best-in-class cloud technologies to solve our clients’ challenges. You’ll tap into your extensive experience with web-based tools and cloud services to take a central role in the construction of intuitive web-based applications.  Along the way, you will rapidly augment your existing experiences with additional experience across industries and disciplines.  You won’t be focused on one technology or application layer.  Rather, you’ll be an invaluable asset to your team by taking responsibility for application components and developing across all layers of client solutions.   Eager to learn new technologies, earn a certification, and grow your skills?  We wouldn’t have it any other way.  Here at DMI, we emphasize skills cultivation, achievement recognition, and employee engagement.  You will be encouraged to try new technologies and step into a new role with the support of an outstanding community of developers and architects.   Your Responsibilities - Coding, debugging, and supporting cloud-based applications - Performing unit, integration, and system testing - Designing, implementing, and consuming RESTful web APIs - Creating elegant user interface solutions - Collaborating with fellow team members to help solve technical challenges they’re facing - Taking ownership of individual components within an application

DMI (Digital Management, LLC.) is looking for a Technical Evangelist in Noida.   Are you an experienced developer who has embraced modern web technologies and is happy writing TypeScript and JavaScript in frameworks like Angular, Vue, React, and Node.js? Do you enjoy working on a team, on the full breadth of web application development, from Node.js APIs to enterprise grade user-interface development? Do you keep up to date on emerging technologies to help with your career growth? Are you growing your skillset by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations?   If this sounds like you, we can’t wait to meet you. We’re actively seeking a Senior Cloud Native Web Developer to join our talented team of consultants.   What’s in it for you? As a Technical Evangelist, you’ll be creating web-based solutions using best-in-class cloud technologies to solve our clients’ challenges. You’ll tap into your extensive experience with web-based tools and cloud services to take a central role in the construction of intuitive web-based applications.  Along the way, you will rapidly augment your existing experiences with additional experience across industries and disciplines.  You won’t be focused on one technology or application layer.  Rather, you’ll be an invaluable asset to your team by taking responsibility for application components and developing across all layers of client solutions.   Eager to learn new technologies, earn a certification, and grow your skills?  We wouldn’t have it any other way.  Here at DMI, we emphasize skills cultivation, achievement recognition, and employee engagement.  You will be encouraged to try new technologies and step into a new role with the support of an outstanding community of developers and architects.   Your Responsibilities - Coding, debugging, and supporting cloud-based applications - Performing unit, integration, and system testing - Designing, implementing, and consuming RESTful web APIs - Creating elegant user interface solutions - Collaborating with fellow team members to help solve technical challenges they’re facing - Taking ownership of individual components within an application

DMI (Digital Management, LLC.) is looking for a Grants Subject Matter Expert to support our client in Maryland.     High Level Duties: Provides technical and administrative guidance and expertise for personnel performing software development tasks related to grants management, including the review of work products for correctness. Must be able to coordinate with the Program/Project Manager and stakeholders to ensure problem solution and user satisfaction. Makes recommendations, if needed, for approval of major systems requirements related to grants management.  Provides guidance in the interpretation, application, and implementation of applicable laws and regulations, policies and procedures pertaining to all aspects grants management.  Remains current with statutes, proposed legislation, and Government-wide management initiatives related to grants and cooperative agreement e.g.., Grants.gov. Ensures standardization, transparency, and compliance with Government- and Department-wide standards and requirements in formulating State-wide financial assistance policies, procedures and regulations for uniform agency-wide implementation and oversight based on statutes, Title 2 Code of Federal Regulations, Office of Management and Budget Circulars and other policy directives, and State- and Government-wide management initiatives.   General Experience: The proposed candidate must have at least eight (8) years of Grants management experience in a Federal or State agency.   Specialized Experience: At least five (5) years of experience in grants management providing subject matter expertise to other grants managers, to Grantees and subrecipients. Must be familiar with current statutes, proposed legislation, and Government-wide management initiatives related to grants and cooperative agreement e.g.., Grants.gov.   -    

DMI (Digital Management, LLC.) is looking for a Business Analyst (Grants) to support our client in Maryland.     High Level Duties: Provides technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards and for progress in accordance with schedules. Must be able to coordinate with the Program/Project Manager to ensure problem solution and user satisfaction. Makes recommendations, if needed, for approval of major systems installations. Prepares milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives. Provides daily supervision and direction to support staff.    General Experience: The proposed candidate must have at least eight (8) years of computer experience working independently or under general direction on complex application problems involving all phases of systems analysis.   Experience in working with Microsoft Office Suite including Visio, Project.   Specialized Experience: At least five (5) years of experience in analysis and design of business applications for complex Software as a Services (SaaS), large-scale or mid-tier computer systems, or LAN-based systems, to include experience in Database Management Systems (DBMS), and use of programming languages. Knowledge of current storage and retrieval methods and demonstrated ability to formulate specifications for computer programmers to use in coding, testing, and debugging of computer programs.  Preferred Experience - Knowledge of grants management and grants management systems. - Demonstrated Knowledge of the requirements analysis and documentation requirements of the Agile software development SDLC. Experience and certification as an Agile Certified Scrum Product Owner (CSPO) preferred. - Demonstrated knowledge of IT software requirements elicitation, documentation, and management. - Experience with financial management, document management, human resources management, or procurement management software. - Prior senior level experience preparing business cases or other type of request for IT software development. - Prior senior level experience writing project deliverables such as a functional requirements document or a requirements traceability matrix. - Demonstrated knowledge of business process / workflow automation. - Demonstrated knowledge of performing gap analyses. - Prior experience planning and conducting IT software quality assurance testing including writing test cases. - Prior experience preparing and delivering informative, well-organized presentations. - Excellent verbal and written communication skills. - Breadth of knowledge in the Business Analyst Body of Knowledge (BABOK).  

Our managed services business needs a Mobile Technical Specialist II to join our staff. We are looking for a highly organized and efficient person to provide end user support for our managed services operation. The successful candidate will answer phone calls, provide support using chat functionality, and resolve tickets and orders. When necessary, the Mobile Technical Specialist II will cross-train and participate in other responsibilities of the Contact Center team.   Roles and Responsibilities:  - Assist with activation of mobile phones and setting up email/enrollment to MDM. - Provide second tier device troubleshooting support to end users. - Troubleshoot MDM enrollment. - Troubleshoot connectivity. - Troubleshoot email setup. - Troubleshoot public and proprietary applications. - Resolve technical support incidents. - Assist users by placing orders or creating request tickets. - Answer inbound phone calls. - Respond to voicemails. - Answer inbound chats during high volume times. - Maintain satisfactory quality assurance scores. - Assist other teams with overflow work.

Our Managed Services Team needs a Contact Center Manager to join our staff. Contact Center Managers are responsible for ensuring the DMI contact center always operates effectively and efficiently. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A Contact Center manager is responsible for training, scheduling, and leading their team, as well as overseeing strategies for inbound and outbound calls. The ideal candidate must be capable of using software programs and tools, as well as possess the ability to type and run various company reports. This role oversees their contact center's statistics and they take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance. The Contact Center Manager must have good interpersonal, communication, and leadership skills, as well as be able to use basic computer programs such as the Microsoft Office suite. Demonstrated customer service skills are required. Roles and Responsibilities:  - Hire, train, coach, and lead contact center agents in supporting our customers. - Develop agents, work with them on a career path to suit their skills, develop a plan with them to get them to where they want to go. - Answer agent’s questions and guide them through difficult calls or issues, diffuse angry customers, or handle issues that cannot be fielded by agents. - Lead team meetings, ask questions to better understand the calls agents are receiving, educateand coach them regarding processes and practices and explain expectations to agents. - Conduct monthly 1:1s with all agents to review performance to include quality evaluations, callmetrics, ticket performance, and chat performance along with opportunities for improvement. - Engage and interact with the agents, encourage the use of the DMI MMS Guiding Principles. - Integrate the principles into the culture of the Contact Center, conduct activities that demonstrate that leadership believes in them. - Assist other management team members in identifying trends and establishing call center goals. - Constantly evaluate and provide feedback on Contact Center tools and available dashboards used to run the department. - Ensure staff members are achieving desired service levels and take corrective action, in real time. - Hold agents accountable to expectations for poor performance and behavior. - Prepare reports and analyze call center data to improve processes, forecast volumes, ensure resources are properly allocated and maximize efficiency and customer satisfaction. Develop and implement a workforce management plan to ensure all SLAs are achieved. - Research customer escalations, provide root cause analysis, and respond to emails from CSMs or customers. - Take on other tasks or projects to support employees, other managers, and call center operations.

DMI is looking for a Dynamics 365 CRM & F&O Architect to support a civilian customer in Annapolis, MD   Responsibilities: - Must have proven strong communication skills both verbal and written - Must have previously assumed the role of Dynamics 365 Subject Matter Expert with clients and be point person to communicate with multiple departments and staff levels - Must have strong hands on expertise in financial modules understanding AR, AP, Chart of Accounts, General Ledger, posting rules, journal entries, transaction types, cash management, bank reconciliation and WIP. - Must have strong hands on expertise in banking and/or insurance - Must have at least 2 full life cycle implementations in Microsoft Azure with Microsoft Dynamics 365 Finance & Operations (F&O) 8.0, 8.1 & 10.0.5 - Experience with Integrated Services - Experience with Integrated Reporting Service - Experience with Power Apps - Hands on experience in deploying a cloud hosted Dynamics 365 environment on Microsoft Azure - At least two (2) years’ experience work with Dynamics 365 CRM & Financials and Operations (F&O)

The Test Manager is responsible for testing all potential releases/service release packages/changes and report findings to the change board. The test manager is responsible for the test environment and the underlying test processes. Required: - An IAM (IAM) Level II Certification. (CAP, CASP, CISM, GSLC, CISSP) - Experience testing changes and reporting results for service and systems. - ITIL Intermediate Level Certified.  - Relevant MCSE certification.  - Microsoft (MS) SCCM certified. - Certified Windows Security Administrator. - ISTQB Foundation Level Certification-preferred.

The Continual Service Improvement Manager shall be responsible for implementing improvements across the program including service and process improvements and interfacing with process/service owners/managers that are responsible for delivery of those services/practices/processes in CCS. Required Skills/Certifications: - ITIL Intermediate Level Certified.  - Lean Six-Sigma Green Belt. - Experience driving process improvements, baselining and tracking service improvements and reporting gained efficiencies on a contract 

The Asset Manager-Deployment & Repositioning Coordinator shall be responsible for all IT moves coordination and end-user asset deployment. Requirements: - Active Project Management Institute Project Management Professional (PMP) or PMI Program Management Professional (PgMP) Certification. - Experience managing and reporting program level projects and adhering to schedule and resource acceptable variances.  - Experience managing and scheduling resources to meet business requirements. - Experience deploying assets across geographical locations while adhering to release, change and configuration management processes and policies.

DMI (Digital Management, LLC.) is looking for a Technical Product Owner to support our client.  The Technical Product Owner will define features and enablers in a scalable and flexible way that support current and future connected services. The Technical Product Owner responsibilities include but not limited to:   Duties and Responsibilities: • Drive execution for specific feature functionality from product definition and planning through production, release, and end-of-life • Support feature design and development and articulate the vision and mission of the product roadmap, including implementation and prioritization • Collaborate with internal and external stakeholders to develop user stories and requirements while evaluating their potential and practicality by analyzing component consumer needs • Generate and manage the list of work to be completed by the development team. This involves writing product backlog items along with acceptance criteria, and ordering them to achieve the produc vision • Serve as the central resource with design, process, test, and quality as the feature moves to production • Act as user champion when coordinating product development with business stakeholders and align all development activities with business goals and priorities • Manage the product backlog (prioritization and refinement), working with the development teams to clarify requirements balancing business needs with technical requirements • Support evaluation of off-the-shelf products to ensure they meet the business needs • Determine the appropriate product Release Date and Content • Create and maintain communications regarding vision and progress like a product roadmap and release plan • Create contractual project related documentation like a requirements specification or statement of work • Provide regular reporting including scope, schedule, and planning • Take lead on issue resolution for systems in operation • Maintain a basic knowledge of software development and the industry for the particular component

DMI (Digital Management, LLC.) is looking for a Connected Services Feature Owner to support our client.  The Connected Vehicle Team is revolutionizing the vehicle ownership experience through the invention of software products delivered to customers through a variety of digital touchpoints including mobile apps, websites, and in-vehicle infotainment systems. The Connected Services Feature Owner responsibilities include but not limited to:   Duties and Responsibilities:   • Collaborate with internal and external stakeholders to recognize feature opportunities and develop the vision, functional objectives, epic user stories, logical architectures, and UX/UI concepts that meet the needs. • Lead feature definition end-to-end across all customer interaction channels (i.e. in-vehicle, call center, mobile app and web) that meet the product vision and objectives. Prioritize requirements for downstream teams to support iterative development and minimal viable product (MVP) definition. • Ensure feature definitions provide robust customer experiences and flexibility to support multiple regions and future product evolution. • Work with customer channel and system component owners to ensure feature is delivered in a way that meets feature objectives and has a consistent cross-channel experience. • Represent the feature to product development teams throughout the product development lifecycle to ensure resulting product meets the feature vision and objectives. • Communicates status, risks and escalations to the leadership team. • Monitor and communicate in market feature performance and lead resolution for production issues. • Create and maintain communications regarding vision and progress like a feature roadmap and release plan. • Create contractual project related documentation like a requirements specification or statement of work.

DMI is currently seeking to hire a Release Management Coordinator to support a Federal Government customers in the DC metro area. This analyst will provide Support for an enterprise web-based system. Description - Responsible for the planning, development, reporting, and execution of the organization’s Release and Deployment Management processes. - Provide Release Management Support serving as a Release Management and Configuration Management Team and providing the following Release/Implementation Project management services: - Support and Enhance the Release management process to set and baseline release scope, work in tandem with Change Control to control Scope, and identify and document release gaps. - Coordinate the scheduling and roll-out of releases - Assist in closely coordinating the physical release of the software. - Assist the development teams to understand software components (software configuration, data migration, etc.) that are required during the Release phase of the project. - Collaborate with customers and other vendors for release schedules and plans. - Conducts Weekly Release meetings, Release Readiness reviews, Milestone Reviews, and Releases Go/No-Go reviews. - Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists - Understand agile methodology and participate in scrum meetings

Position Overview Our managed services business needs a Mobile Analyst I to join our staff. We are looking for a highly organized and efficient person to provide end user support for our managed services operation. The successful candidate will answer phone calls, provide support using chat functionality, and resolve tickets and orders. When necessary, the Mobile Analyst I will cross-train and participate in other responsibilities of the Contact Center team. Roles and Responsibilities:  - Create tickets for MACD requests (moves, adds, changes, and disconnects). - Work and resolve tickets following procedures outlined in a knowledgebase. - Answer inbound phone calls. - Respond to voicemails. - Answer inbound chats. - Maintain satisfactory quality assurance scores. - Assist other teams with overflow work.

DMI (Digital Management, LLC.) is looking for a Project Manager  to support our client in Annapolis, Maryland    This role is responsible for leading the implementation and deployment of the SDAT’s  Tax Credit/One-Stop/CRIS Project The PM is responsible to plan, oversee, and document all aspects of the Development, Testing, and Deployment of the SDAT CRIS project. The PM will work closely with all stakeholders to make sure that the scope and direction of this project meets the requirements of SDAT and is on schedule. Responsibilities: • Assist in the development of project requirements and objectives, involving all relevant stakeholders and ensuring technical feasibility. • Coordinate internal resources and third parties/vendors for the execution of the project. • Ensure that all projects are delivered on-time, within scope and within budget. • Develop a detailed project plan to monitor and track progress. • Work with business analyst and prioritize the requirement based on the business needs. • Manage changes to the project scope, project schedule and project costs using appropriate verification techniques. • Develop comprehensive project plans to be shared with clients as well as other staff members. • Develop common strategies for release governance across multiple projects. • Planning release windows and the overall release lifecycle. • Quality check on the deployment with proper measure and monitor on the release progress. • Measure release cadence and effectiveness using common metrics across the entire software portfolio. • Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes.

  DMI (Digital Management, LLC.) is looking for a  Salesforce - Solution Architect to support our client in the Baltimore , MD   The Solution Architect serves as subject matter expert in a skill or solution, responsible for client delivery, proposals, new business opportunities, and knowledge management. The Solution Architect works closely with the Product Owner and Technical Architect to understand requirements and enable the authoring/development of quality solutions that meet the requirements.

 Senior Java/JavaScript Software Engineer   Are you a software developer who has embraced modern web technologies and is happy writing TypeScript and JavaScript in frameworks like Vue, BootStrap, TypeScript, and Node.js? Do you like digging into Java solutions to understand it inside and out? Are you a person who, when facing even the most challenging of problems, is driven to find a solution? Do you enjoy digging into existing web applications to determine how they can best be modernized? Do you keep up to date on emerging technologies to help with your career growth? Are you growing your skillset by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations? If this sounds like you, we can’t wait to meet you. We’re actively seeking a Senior Java/JavaScript Developer to join our talented team of consultants. What’s in it for you?   As a Senior Java/JavaScript Software Engineer, you’ll be creating web-based solutions using best-in-class cloud technologies to modernize our client’s current JSP based application. You’ll tap into your experience with web-based tools and cloud services to aid in the construction of intuitive web-based applications. Along the way, you will rapidly gain experience across industries and disciplines. You won’t be focused on one technology or application layer. Rather, you’ll be a valuable asset to your team by developing across all layers of client solutions. Eager to learn new technologies, earn a certification, and grow your skills? We wouldn’t have it any other way. Here at DMI, we emphasize skills cultivation, achievement recognition, and employee engagement. You will be encouraged to try new technologies and step into a new role with the support of an outstanding community of developers and architects.   Your Responsibilities • Coding, debugging, and supporting cloud-based applications • Performing unit, integration, and system testing • Creating elegant user interface solutions • Work in an Agile methodology to develop software • Provide leadership within a team of developers; help to cultivate code quality, best practices • Proactively identify issues and provide recommendations to support maintainable system architecture

 Senior Angular/.NET Software Engineer   Are you an experienced developer who has embraced modern web technologies and is happy writing TypeScript and JavaScript in frameworks like Angular, Vue, React, and Node.js? Do you enjoy working on a team, on the full breadth of web application development, from Node.js APIs to enterprise grade user-interface development? Do you keep up to date on emerging technologies to help with your career growth? Are you growing your skillset by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations?   If this sounds like you, we can’t wait to meet you. We’re actively seeking a Senior Full Stack Web Developer to join our talented team of consultants.   What's in it for you   As a Senior Angular/.NET Software Engineer, you’ll be creating web-based solutions using best-in-class technologies to solve our clients’ challenges. You’ll tap into your extensive experience with web-based tools to take a central role in the construction of intuitive web-based applications.  Along the way, you will rapidly augment your existing experiences with additional experience across industries and disciplines.  You won’t be focused on one technology or application layer.  Rather, you’ll be an invaluable asset to your team by taking responsibility for application components and developing across all layers of client solutions.   Eager to learn new technologies, earn a certification, and grow your skills?  We wouldn’t have it any other way.  Here at DMI, we emphasize skills cultivation, achievement recognition, and employee engagement.  You will be encouraged to try new technologies and step into a new role with the support of an outstanding community of developers and architects.