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Posted Date 4 hours ago(7/27/2021 2:29 PM)
DMI (Digital Management, LLC.) is looking for ServiceNow Developer to support our client in Maryland.     Responsibilities: - Provide design, planning, implementation, and development support in ITOM, ITSM, CSM, and ITBM Tools to delivery program - Provide hands-on development to ensure deadlines and deliverables are - Establish and maintain productive working relationships with court business units and leverage these relationships to the best advantage of ITSM in supporting client requirements. - Review, analyze, and design solutions for the Service Catalog, ESS and Service Requests. - Ensure that all architectural artifacts and deliverables areas are developed to the highest quality - Provide technical leadership and effectively communicate with all levels of management. - Identify opportunities for asset reuse that reduces overall solution cost and development - Collaborate with business development team to identify customer needs and new business - Support Organizational Change Management and Continual Service Improvement initiatives with an emphasis on automation and - Develop automation scripts for efficient deployment and operation of ServiceNow using a variety of scripting and programming - Maintain technical expertise relevant to industry standards such as ITIL v4 and best practices of - Evaluate new ServiceNow technologies to enhance capabilities of cloud-based and virtualized - Ensure the logical and systematic conversion of product requirements into system solutions that acknowledge technical, schedule, and cost - Develop creative technical solutions to complex - Guide the successful completion of - Perform work based on JIS Standard Process - Exercise judgment in methods, techniques and evaluation criteria for obtaining results. Submit the following reports in a JIS prescribed format: - A weekly report communicating project progress and status - Weekly time reporting on JIS provided forms - Any additional reports as assigned by the supervising manager  
Job ID
2021-21615
Location
US-MD-Annapolis
Country
United States
Posted Date 2 hours ago(7/27/2021 4:34 PM)
DMI (Digital Management, LLC.) is looking for an IT Project Coordinator to support our client in US (Midwest).   As a Project Coordinator you are expected to support the Sr Program Manager and 1-2 client Project Leads in effectively taking on project administration functions including meeting management (scheduling, agenda/notes, action item identification & assignments), maintaining decisions & risks logs and other PM documentation. Provide team assistance with developing and managing process flows & requirements documentation.   The ideal candidate will be an organized, motivated, quick learner and will have: - Previous experience as a Jr PM/BA/Tester - Professional experience working in a banking / credit card and/or call center environment - Proficient Sharepoint user for document management & list management - No developer experience needed - Could include occasional travel to client site (1x per quarter).  
Job ID
2021-21611
Location
CA-Remote
Country
Canada
Posted Date 7 hours ago(7/27/2021 11:42 AM)
Digital Management, Inc (DMI) is seeking a full time Director, Business Development, Defense. The BD Manager will be responsible for full life-cycle opportunity development, including oversight and management of proposal strategy development, teaming strategies, win theme development, Position to Win (PTW), development, oversight of day-to-day team operations, team logistics, scheduling, color team assignment and review, development and maintenance of boiler plate technical writing material and providing additional assistance and as needed will manage opportunities from the BD identification phase through strategy development, solution development, and proposal development ensuring 100% compliant, compelling, and winning proposals.   Duties and Responsibilities:    - Develop and drive business and revenue objectives within your designated industry and territory Identify and develop strong relationships with qualified customers, key customers and buyer opportunities - Drive forecasted results utilizing the full suite of leveraged services we have to offer our clients - Negotiate and close contracts within established price and terms guidelines Have a detailed understanding of the competitor landscape - Develops capture plan, and schedule from opportunity identification through RFP release - Directs the Proposal Manager in managing proposal teams through the proposal development life-cycle - Leads the proposal manager to develop compliant outlines, matrix, and development schedules - Plans and coordinates proposal resources (people, budget, and schedule) - Collaborates with, and monitors specific progression of associated tasks, other internal departments including Contracts, Legal, and Pricing to ensure terms & conditions are appropriately assessed & tailored and proposals are delivered on time and in compliance with all RFP requirements - Facilitates development of solutions, insights, win themes, discriminators - Monitors the Strategic Business Unit (SBU) pipeline to identify target capture & proposal actions - Leads proposal manager to monitor and manage proposal compliance with instructions and deadlines - Leads proposal manager in organizing and facilitating proposal kickoffs, meetings, review sessions ETC - Coordinates with the SBU Capture Manager to optimize proposal solution and improve win probability - Communicates day-to-day with the DoD Capture Manager and proposal team to conduct pre-RFP proposal planning, kick-off, color team reviews, status meetings, and progress reviews - Identifies barriers to progress, plans and implements effective and efficient problem-solving and corrective action - Responsible for timeliness and quality control for all proposals delivered - Performs other duties and tasks as assigned
Job ID
2021-21610
Location
US-VA-McLean
Country
United States
Posted Date 10 hours ago(7/27/2021 8:35 AM)
DMI is looking for a Unified Communications Engineer to support a federal customer in the DC Metro area. This candidate will be responsible the management of voice and video communication and unified communications services that includes telephony, video conferencing, and collaboration. This individual will work with the customer to provide innovative communication solutions within the boundaries and requirements defined. 
Job ID
2021-21608
Location
US-Remote
Country
United States
Posted Date 1 day ago(7/26/2021 5:30 PM)
DMI (Digital Management, Inc.) is seeking a Cybersecurity Analyst I to support our staffing plan for the State of Maryland Security Operation Center (SOC).  The objective of this effort is to provide U.S. based hourly labor to support Department of Information Technology (DoIT’s) Security Operations Center (SOC)
Job ID
2021-21606
Location
US-MD-Crownsville
Country
United States
Posted Date 2 days ago(7/25/2021 10:15 PM)
DMI is currently seeking to hire a Release Management System Administrator to support operations for a Federal Government customer in the DC metro area.   Duties and Responsibilities: - Performs duties using provided tools to identify, mitigate risk and remove vulnerabilities from the desktops. - Deploy or manually install missing patches and updates on desktops and servers - Install and monitor Symantec Anti-Virus definition on desktops and servers - Maintains the established standard operating environment (SOE) for the desktops. - Deploy non SOE-D software such as MS Visio, MS Project, Adobe Acrobat, etc to desktops. - Managing incidents within the ticketing system - Identifies and resolves technical problems related to software deployments - Create reports using excel and SCCM queries - Modify/build software packages /updates  for  applications - Run PowerShell scripts resolve issue with SCCM clients and WMI repository
Job ID
2021-21598
Location
US-DC-Washington
Country
United States
Posted Date 2 days ago(7/25/2021 10:04 PM)
DMI is currently seeking to hire a Desktop Support Technician to support operations for a Federal Government customer in the DC metro area. The Desktop Support Technician is responsible for providing Desktop Support Services to Department of State consolidated Bureaus. Specifically, this consists of managing the allocation, workflow, and resolution of all Remedy Incident and Service Request tickets pertaining to ClassNet and OpenNet workstations, monitors, network printers, and digital senders within the Department of State consolidated Bureaus Duties and Responsibilities: - Performs systems administrative and operational duties on computer systems - Maintain files as required by the vendor of custom design application - Analyze, evaluate and test software and hardware problems - Perform installation, planning and security of computer facilities - Responsible for developing and maintaining systems configuration - Prepare activity and progress reports regarding support activities - Respond, investigate, and correct problems - Acts as a technical resource for all users - Contribute to finding improvements in the hardware, software or infrastructure related services - Working to agreed SLA's in order to resolve customer issues in a timely manner - Organize appropriate training and utilize commercial and government off-the-shelf products (COTS and GOTS) - Install, troubleshoot, support and configuration of microcomputer hardware and software systems, to include servers - Also performs same functions for peripheral devices such as modems, scanners, printers, and fax devices - Provide troubleshooting diagnosis, and repair for microcomputer devices - Install hardware and software application on a myriad of computer devices
Job ID
2021-21597
Location
US-DC-Washington
Country
United States
Posted Date 6 days ago(7/21/2021 3:11 PM)
DMI is looking for a Mobile Device Management Support to support a federal customer in the DC Metro area. This candidate will be responsible for the following:   - Act as a lead technician in the performance of onsite Support activities. - Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software. - Lead teams in the performance of onsite Updates, Configuration changes, or Software installations. - Lead teams in the performance of bulk MACDs. - Lead technical Support and setup during special events such as conferences. - Provide lead technical assistance to End Users. - Liaise with and Support Customer VIPs. - Resolve escalated Service delivery issues, including communicating Service delivery issues to the appropriate internal stakeholders, and Support communications to the field force from the business liaisons regarding Service delivery issues.
Job ID
2021-21585
Location
US-VA-Arlington
Country
United States
Posted Date 6 days ago(7/21/2021 8:47 AM)
DMI is seeking a full time Talent Acquisition Manager to manage and oversee our App Dev practice within DMI.   Talent Acquisition is a vital part of DMI and a key business partner in achieving our strategic business objectives. The team works closely with employees and the leadership team to deliver an effective process and quality talent for the organization.The position reports to the Talent Acquisition Director and will play an integral role in the success of the team.  Responsibilities and Duties: - Oversee a team of 5-7 senior recruiters - Providing professional service to clients and candidates - Leveraging best practices around process, systems, candidate development, and research. - Partnering with the Talent Acquisition Director, Recruiting Operations, HR, and business leadership to ensure that recruiting is aligned with company business objectives, values and principles. - Networking extensively in the marketplace to ensure we have access to the best and brightest talent for every search. - Working with business partners to fully understand hiring activity – reqs to be posted, sourcing/screening candidates, and finalizing letters of intent or commitment.  Conduct full-life cycle recruiting for fully-funded reqs also as needed. - Responsible for creation of compensation packages and closing offers - Diversity Recruiting: Pursuing a diverse mix of candidates for each position using targeted sourcing and networking - Managing contingent search firms when necessary - Delivering on recruiting related projects as assigned by HR and the Talent Acquistion Director - Ensuring that candidate data is up-to-date and relevant in iCIMS - Developing and maintaining a pipeline of qualified candidates - Preparing status reports and attending meetings, as required ‚Äč
Job ID
2021-21583
Location
US-Remote
Country
United States
Posted Date 1 week ago(7/20/2021 6:08 PM)
The End User Systems Specialist is a key member of DMI’s client and will be primarily responsible for supporting DMI customer’s end user technology environment and Customer Executive offices. This position is located at the DMI client office in Crownsville, MD. Therefore, exceptional Customer Service etiquette and skills are a must. The incumbent will directly support VIP staff and team members. This includes, but is not limited to, maintenance and management of company desktops, notebooks, mobile devices, printers, servers and other office equipment and related software. In addition, this individual will participate in the implementation of new hardware and software including the installation and configuration of Microsoft and Google applications on the end user computers. The client Executive Office is a flagship location, and various video conferencing platforms are heavily leveraged.   Duties include: - Planning, integration, and maintenance of software and hardware for local or wide area computer networks. This may include installation of applications software and customization as required, creation of user accounts and management of account privileges, providing user support, training of users in software and hardware, and the installation and maintenance of network hardware such as printers, scanners or other networked devices. - This position role may be called upon to coach/mentor/train DMI client new hires and/or junior team members. - Troubleshoot and resolve issues with desktop hardware and software pertaining to systems operations. - Troubleshoot and resolve issues with desktop hardware and software pertaining to LAN connectivity. - Maintain and perform hardware set up, proper configuration and system modifications to assure high availability and performance. - Installing and setting up office/cubes for new and existing employees, relocating phones, and troubleshooting outages. - Escalate unresolved problems to staff with specific expertise, such as developers, network or system engineers, and database administrators in a timely manner. - Collaborate effectively with team members and other DMI client team members to resolve and document issues. - Assist LAN, WAN and other DMI client teams as required/needed. - Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools. - Communicate technical issues to DMI client management and peers as needed. - Perform other job-related duties as required by business needs. - Provide training to onsite and remote users. - Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems - Works with customer, vendors, and DMI client team members as needed for video conference setup, testing, evaluation. - Install, administer, troubleshoot, and maintain LAN, PC and peripheral equipment. - Work with vendors and internal support contacts to resolve technical problems with desktop equipment and software. - Create and maintain documentation on IT processes and procedures, instructional guides, etc. - Thorough documentation of incident/request activities in ServiceNow - Out-of-hours on-call responsibilities as assigned/needed.
Job ID
2021-21581
Location
US-MD-Crownsville
Country
United States
Posted Date 6 days ago(7/21/2021 11:23 AM)
Role Summary: Brief summary which describes nature and level of work The Director of Platform Architecture must stay fully informed on available technology stacks, industry trends, prospective competitors, prospective partners, prospective vendors, and prospective acquisition targets. The Research Analyst will assist the Director in gathering and documenting intelligence in these areas.   Role Responsibilities: List essential functions in order of importance; include percentage of time spent performing each function (total should equal 100%) ·      Research and document automotive platforms, technologies, companies, and components – 50% ·      Research and document cloud, automotive, and IoT trends, patterns, and best practices – 20% ·      Forensic analysis of competitors and prospective partners – 15% ·      Assist with technical vetting / PoC work on platforms, technologies, components, and tools – 15%
Job ID
2021-21578
Location
US-WA-Redmond
Country
United States
Posted Date 1 week ago(7/20/2021 1:20 PM)
DMI is seeking a Sr Software Engineer with experience developing Cloud Native Web Applications in AWS   What’s in it for you?   As an Cloud Native AWS Developer, you’ll be creating AWS hosted solutions using modern technologies such as Lamdas and Dynamo DB to solve our clients’ challenges. You’ll tap into your experience with AWS automation and data analysis tools creating RESTful APIs that other applications can utilize to consume your services.  Along the way, you will rapidly gain experience across industries and disciplines.    Eager to learn new technologies, earn additional certifications, and grow your skills?  We wouldn’t have it any other way.  Here at DMI, we emphasize skills cultivation, achievement recognition, and employee engagement.  You will be encouraged to try new technologies and step into a new role with the support of an outstanding community of developers and architects.   Your Responsibilities - Coding, debugging, and supporting AWS cloud-based applications - Performing unit, integration, and system testing - Implementing and consuming RESTful web APIs
Job ID
2021-21577
Location
US-Remote
Country
United States
Posted Date 1 week ago(7/20/2021 10:20 AM)
DMI (Digital Management, LLC.) is looking for a Full Stack Developer   Duties and Responsibilities:   You build your code with passion and claim for quality? You are familiar with adaptive and scalable web applications and feel like using cutting-edge technologies and frameworks? Do you know how web applications work on both frontend and backend pages? Then become a Guru and join us to work on headless e-commerce projects!
Job ID
2021-21574
Location
AR-X-
Country
Argentina
Posted Date 1 week ago(7/20/2021 9:45 AM)
Required Technical Expertise: - Experience of 3-6 years as a Full Stack Developer, developing Web and mobile applications - Familiarity with fundamental front-end languages such as HTML, CSS, and JavaScript. - Proficiency with JavaScript frameworks such as Angular and server-side languages such as Java, Node.js and Python - Familiarity with database technology such as PostgreSQL, MySQL, Oracle, and MongoDB   Roles & Responsibilities - Work with other software engineers assigned to work on the project - Design, code, test, and debug software, and enhance existing components to ensure that software meets business needs - Write effective APIs - Understand product vision and business needs to define product requirements and product architectural solutions - Use tools and methodologies to create representations for functions and user interface of the desired product - Develop high-level product specifications with attention to system integration and feasibility - Define all aspects of development from appropriate technology and workflow to coding standards - Contribute to the design and architecture to enable secure, scalable, and maintainable software - Conduct peer code reviews to ensure code developed meets coding best practices guidelines, unit testing, security, and scalability and maintainability guidelines - Write technical documentation  
Job ID
2021-21573
Location
IN-TN-Chennai
Country
India
Posted Date 6 days ago(7/21/2021 11:23 AM)
Role Summary: Brief summary which describes nature and level of work Assist the VWAC team to define the future of mobility by implementing a cloud-based device platform designed to deliver innovative, new connected car services and solutions tailored to customer needs. As a Kubernetes Security Developer you will research, test and implement new cloud programs to secure Kubernetes platforms. You’re known for solving technical problems, driving efficient investigations, building prototypes, monitoring and managing, scalable and efficient platforms for the cloud.   Role Responsibilities: List essential functions in order of importance; include percentage of time spent performing each function (total should equal 100%) (VWAC) Operational Work – 100% of time - Assess, implement, automate, and document security solutions and processes for Azure Kubernetes Services, Cloud platforms, Micro-services and SaaS applications - Work with platform engineers on secure best practices in Infrastructure as Code, secure cloud design patterns and CI/CD with built in application security controls - Work on key areas to develop baseline cloud, container, and application security standards integrated into the CI/CD pipeline - Implement security architecture, methods, and controls required to meet security, compliance, and audit requirements - Implement "security as code" using secure practices for CI/CD pipelines and components - Customize cloud compliance tools to meet operational, audit and risk based needs - Respond to and, when appropriate, resolve or escalate security incidents - Develop and maintain documentation for security systems and procedures - Investigate and resolve security issues /incidents by providing postmortem analysis to identify root cause, possible solutions, and preventative measures ·      Collaborate with business leaders, partners and architects on the technical and functional needs of the platform. ·      You have experience identifying, providing and validating security requirements for Cloud engineering teams ·      You effectively assess then convey security risks and mitigation recommendations to technical as well as non-technical stakeholders ·      You are a subject matter expert in Microsoft security technologies ·      Assist with the implementation of access/identity management, vulnerability assessments, penetration testing, infrastructure and regulatory compliance with privacy laws ·      Assist with Azure Sentinel Incident response and investigations. Configure Log Analytics workspaces for incident investigation and alerting for identified threats
Job ID
2021-21567
Location
US-WA-Redmond
Country
United States
Posted Date 6 days ago(7/21/2021 11:22 AM)
Role Summary: Brief summary which describes nature and level of work Assist the VWAC team to define the future of mobility by implementing a cloud-based device platform designed to deliver innovative, new connected car services and solutions tailored to customer needs. As a Data Security Developer you will research, test and implement new cloud programs to secure VWAC’s data platforms. You’re known for solving technical problems, driving efficient security designs, building prototypes, monitoring and managing, scalable and efficient data platforms for the cloud.   Role Responsibilities: List essential functions in order of importance; include percentage of time spent performing each function (total should equal 100%) (VWAC) Operational Work – 100% of time - Provide technical security leadership to deploy a HDInsight/Hadoop components and data platform. - Provides subject matter expertise on current and emerging topics related to data security architecture, design and implementation. - Assist with documentation of data security reference architectures, design patterns aligned with policies, standards and industry best practices - Partner with the security engineers and developers to ensure existing and proposed data architectures meet business and security requirements. - Implement "security as code" using secure practices for CI/CD pipelines and components ·      Collaborate with business leaders, partners and architects on the technical and functional needs of the data platform. ·      You effectively assess then convey security risks and mitigation recommendations to technical as well as non-technical stakeholders ·      You are a subject matter expert in data security patterns and practices ·      Assist with the implementation of data security and regulatory compliance with privacy laws
Job ID
2021-21566
Location
US-WA-Redmond
Country
United States
Posted Date 6 days ago(7/21/2021 11:21 AM)
Role Summary: Brief summary which describes nature and level of work Assist the VWAC team to define the future of mobility by implementing a cloud-based device platform designed to deliver innovative, new connected car services and solutions tailored to customer needs. As a Cloud Operations Program Manager you will manage the operations team and maintain the release of cloud releases. You’re known for solving operational process and technical problems, driving efficient outcomes.   Role Responsibilities: List essential functions in order of importance; include percentage of time spent performing each function (total should equal 100%) (VWAC) Operational Work – 100% of time ·      Responsible for Cloud Operations processes and documentation for incident and change management. ·      Works closely with Cloud deployment team in support of CI/CD releases to operationally managed environments ·      Works closely with engineering teams to parameterize auto-scaling of cloud resources based on predefined minimum/maximum thresholds ·      Manage and maintain the continuous improvement of operational metrics for platform availability ·      Takes preventive/corrective action and resolve complex incidents and escalations ·      Ensure platform releases are aligned with operational expectations for service level agreements regarding availability and capacity requirements ·      You are a subject matter expert in Microsoft security technology ·      Analyze business requirements and oversee platform infrastructure operations, administration and policy planning ·      Act as a subject matter expert, providing mentorship and direction on cloud operations methodologies for management of platform releases ·      Manage and maintain pre-production and production monitoring of infrastructure for compute, storage, and networks
Job ID
2021-21565
Location
US-WA-Redmond
Country
United States
Posted Date 6 days ago(7/21/2021 11:21 AM)
  Role Summary: Brief summary which describes nature and level of work Assist the VWAC team to define the future of mobility by implementing a cloud-based device platform designed to deliver innovative, new connected car services and solutions tailored to customer needs. As a Security Engineer you will research, test and implement new cloud programs to secure the platform. You’re known for solving technical problems, driving efficient investigations, building prototypes, monitoring and managing, scalable and efficient platforms for the cloud.   Role Responsibilities: List essential functions in order of importance; include percentage of time spent performing each function (total should equal 100%) (VWAC) Operational Work – 100% of time ·      Responds to Security Center Alerts, Operational Incidents (Pager Duty) and  Security Incidents (Azure Sentinel) ·      Assists with platforms builds and proof of concepts (POCs), prototypes, pilots and products. ·      Collaborate with business leaders, partners and architects on the technical and functional needs of platform. ·      Continuously deliver best practices and operations for security and compliance while maintaining customers’ business productivity and collaboration. ·      You have experience identifying, providing and validating security requirements of engineering/IT solutions, in a Cloud/SaaS environment. ·      You effectively assess then convey security risks and mitigation recommendations to technical as well as non-technical stakeholders ·      You are a subject matter expert in Microsoft security technology ·      Assist with the implementation and maintenance of information security activities including access/identity management, vulnerability assessments, penetration testing, infrastructure and regulatory compliance with privacy laws ·      Analyze business needs and oversee security architecture, administration and policy planning to reduce the risk of a security breach ·      Act as a subject matter expert, providing mentorship and direction on standard methodologies for the protection of information as well as a DevSecOps champion across the organization. ·      Implement/monitor threat protection for compute, storage, and networks ·      Azure Sentinel Incident response and investigation. Configure Log Analytics workspaces for incident investigation and alerting for identified threats ·      Penetration testing/Resilience/Fault Tolerance ·      Works with managed security services to monitor logs and report security events ·      Perform analysis of system security on Azure Virtual Machines, Cloud Services and Data ·      Understand and deploy encryption technologies such as TLS, IPSEC, certificates, etc
Job ID
2021-21564
Location
US-WA-Redmond
Country
United States
Posted Date 6 days ago(7/21/2021 11:20 AM)
- - Role Summary: Brief summary which describes nature and level of work Assist the VWAC team to define the future of mobility by implementing a cloud-based device platform designed to deliver innovative, new connected car services and solutions tailored to customer needs. As an Infrastructure Engineer you will respond to cloud platform operational incidents and service requests. You’re known for solving technical problems, working with customers to driving efficient resolution to issues logged.   Role Responsibilities: List essential functions in order of importance; include percentage of time spent performing each function (total should equal 100%) (VWAC) Operational Work – 100% of time ·      Responds to Infrastructure related operational issues logged via Service Requests, and Operational Incidents (Pager Duty) ·      Assists with platforms builds and proof of concepts (POCs), prototypes, pilots and products. ·      Collaborate with business leaders, partners and architects on the technical and functional needs of platform. ·      Continuously deliver best practices for infrastructure operations while maintaining customers’ productivity and collaboration. ·      You have experience identifying, providing and validating infrastructure requirements defined by engineering teams, in a Cloud/SaaS environment. ·      You effectively assess then convey infrastructure risks and mitigation recommendations to technical and non-technical stakeholders ·      You are a subject matter expert in Microsoft infrastructure technology ·      Assist with the implementation and maintenance of infrastructure activities including access/identity management, infrastructure build pipelines ·      Monitor alerts for compute, storage, and networks ·      Works with security team to monitor logs and report security events ·      Perform analysis of configuration management on IaaS/PaaS resources and Data
Job ID
2021-21563
Location
US-WA-Redmond
Country
United States
Posted Date 5 hours ago(7/27/2021 2:02 PM)
DMI (Digital Management, LLC.) is looking for a Mobile Analyst.   Our managed services business needs a Mobile Analyst I to join our staff. We are looking for a highly organized and efficient person to provide end user support for our managed services operation. The successful candidate will answer phone calls, provide support using chat functionality, and resolve tickets and orders. When necessary, the Mobile Analyst I will cross-train and participate in other responsibilities of the Contact Center team. Roles and Responsibilities:  - Create tickets for MACD requests (moves, adds, changes, and disconnects). - Work and resolve tickets following procedures outlined in a knowledgebase. - Answer inbound phone calls. - Respond to voicemails. - Answer inbound chats. - Maintain satisfactory quality assurance scores. - Assist other teams with overflow work.
Job ID
2021-21561
Location
US-OH-Cincinnati
Country
United States

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