DMI (Digital Management, LLC.) is looking for a Security Operations Center (SOC) Analyst with hands-on experience monitoring, detecting, and analyzing threats and cybersecurity events to identify and defend against validated intrusion events. Daily work includes monitoring network and system security events, conducting threat hunting through event data and activity logs, developing alarms for suspicious or malicious activity, escalating alerts to clients and preparing reports to summarize detected activities.   The SOC Analyst executes and helps to create operational processes for consistent monitoring of client environments and should be familiar with varieties of security tools and technologies. The SOC Analyst additionally works to support the Incident Response Team by conducting monitoring and analysis during incident management engagements.

DMI, LLC is seeking a Risk Management Senior Analyst    Duties and Responsibilities: - Security Risk Assessor -Senior to support a government client in the Risk Management Assessment and Authorization (A&A) processes for IT on premises and cloud-based systems. This role requires a self-starter with the ability to perform with limited oversight. In this role you will perform and guide system owners through NIST 800-53 risk assessments while enhancing their current process workflows and developing new processes and templates.  You will ensure the client meets established information security, compliance, operational risk, and reporting requirements. You will develop or update process and template documentation. The candidate must be able to work independently and with a team. This position requires a broad mix of technical and business acumen coupled and excellent communication skills. Develop and advise development of Assessment and Authorization (A&A) artifacts and security documentation to include, but not limited to: - System Security Plans (SSP) - Plan of Action and Milestone (POAM) - Contingency Plan - Incident Response Plan - Configuration Management Plan - Enhance and perform standard operating procedures as applicable for systems to be assessed for an Authorization to Operate (ATO) - Provide technical expertise in IT Security Risk Management functions - Develop ATO artifact templates to include but not limited to SSPs, POAMs, Contingency Plans, and other security documentation - Develop and present briefs to stakeholders and government leads.  - Develop deliverables to include drafting data diagrams, creating security and privacy documents - Identify process improvements and document processes, procedures, and job aides - Develop briefing communications and other deliverables - Train others on RMF and ATO processes - Assist with pre-assessment preparation

DMI, LLC is seeking a ront End Developer Administrator   This position will be responsible for developing, maintaining, and supporting applications using the business intelligence platform, QlikSense and participate in the planning and execution of upgrades and enhancements to tools, features and capabilities of the platform. This includes maximizing usability of the platform out-of-the-box features and functions, ensuring accessibility for all end users and proposing and applying continuous improvements to the end user experience. This also includes participating in projects associated with customer-specific requests deployed from the enterprise level platform. Candidates must be willing to work non-standard work hours in the event of production deployments, changes, and upgrades to minimize disruptions to the end user experience.   Duties and Responsibilities:   Solutions Development Tasks  Function as a technical expert of QlikSense enterprise platform development and out-of-the-box functionality.  Design and plan applications to meet enterprise level business objectives and customer-specific project objectives.  Utilize programming languages to develop business intelligence solutions to support analysis, data transformations, reporting and dashboards for multiple state agencies and other stakeholders, including the public.  Develop reports and dashboards as templates for immediate and future applications.  Develop enterprise level application and integration solutions including major enhancements, functions and features.  Automate enterprise level applications used by customers.  Develop programming and development standards and procedures as well as programming architectures for code reuse.  Apply in-depth knowledge of current application development methodologies.  Support application integration with enterprise databases and accompanying documentation across all inscope tasks.  Create and maintain relevant documentation, including standard operating procedures and user manuals. Solutions Maintenance Tasks  Troubleshoot deployed solutions, including responding to incident and problem tickets.  Identify, and make accessible, resources (videos, manuals) to support operational needs.  Support on-going development and maintenance of delivered data, business intelligence, and analytics solutions.  Continue to engage with customers regarding the state of delivered data, business intelligence, and analytics solutions, ensuring maintenance and optimal operational levels of delivered solutions are sustained.  Identify opportunities for improved solutions and user experiences through adoption of new tools and functions.  Develop innovative solutions for improved user data collection, analysis and/or reporting capabilities.  Identify strategies for optimal enterprise level application of enhanced data tools, capabilities, and visualizations.

DMI, LLC is seeking a Data Analyst / Platform Administrator    This position will be responsible for direct support of the enterprise TylerTechnologies, Data & Insights platform to increase the delivery of data-driven solutions. This includes activities to increase the number of entries in the data catalog, ensuring data quality compliance of submitted data, and implementing enhanced data analysis to support end users with addressing complex issues through the application of data. This position is also responsible for providing platform administration, maintaining deployed solutions and operational support to the enterprise platform. Candidates must be willing to work non-standard work hours in the event of production deployments, changes, and upgrades to minimize disruptions to the end user experience.   Duties and Responsibilities:   Platform Administrator Tasks  Provide access and technical support to platform end users, including license provisioning and user onboarding.  Troubleshoot platform issues, including responding to incident and response tickets per established SLAs.  Support maintenance of enterprise level catalog of data pipelines, and system connectors.  Support maintenance of available enterprise level tools and features as documented in the service catalog.  Provide technical troubleshooting and analysis in support of deployed front end and back-end capabilities and features.  Provide data, business intelligence, and analytics systems and solution specific documentation to end users.   Analyst Tasks  Support data analysis to address issues and obtain solutions to problems encountered in the analysis of available data.  Support data analysis functions to include the development of metrics to measure progress towards established targets.  Provide analysis and support for data interpretation to both technical experts and other stakeholder end users of the data.  Design and execute tests, evaluate results to ensure data compliance with applicable policies, standards, and regulations.  Communicate quantitative and qualitative findings from test results to the data owners and advise on remediation.  Manage the data storage environment, including data sources, security, retention, and metadata.  Help develop enterprise level reports and analysis to distributed use by end users across the enterprise.  Support initiatives for data integrity and normalization, including design and deployment of automated solutions.  Provide technical expertise in data storage structures, data mining, data tagging, and data cleansing.

DMI, LLC is seeking a Business Intelligence Platform Administrator.   This position will be responsible for direct day-to-day support of the enterprise QlikSense platform end users, addressing Tier 1 and Tier 2 incident and response tickets, provisioning licenses and onboarding new users, as well as guiding end users through the capabilities of the platform to maximize the user experience through scheduled and impromptu support sessions. This position is also responsible for providing platform administration, maintaining deployed solutions and operational support to the enterprise platform. Candidates must be willing to work nonstandard work hours in the event of production deployments, changes, and upgrades to minimize disruptions to the end user experience   Duties and Responsibilities:    Perform day-to-day administrative tasks to ensure optimal platform performance and user experience.  Provide access and technical support to platform end users, including license provisioning and user onboarding.  Troubleshoot platform issues, including responding to incident and response tickets per established SLAs.  Support maintenance of enterprise level catalog of data pipelines, and system connectors.  Support maintenance of available enterprise level tools and features as documented in the service catalog.  Provide technical troubleshooting and analysis in support of deployed front end and back-end capabilities and features.  Contribute to technical designs detailing input, processes, output and controls to support software changes, test plans, scope statements and other deliverables required by the work request or project.  Design, code, and test new and modified code for business intelligence platforms, applications, websites, and database.  Provide documentation detailing data, business intelligence, and analytics system procedures, standards, and policies.  Provide data, business intelligence, and analytics systems and solution specific documentation to end users.  Trains users in the use of new and revised enterprise level applications, tools, functions and capabilities.  Develop and adhere to all established security processes and procedures and all documentation

DMI, LLC is seeking a ETL Developer/Platform Administrator.   This position will be responsible for developing, maintaining, and supporting the data management platform, TylerTechnologies Data & Insights, operations and participate in the planning and response to upgrades and enhancements within the SaaS environment. This includes designing, developing, and maintaining interoperability with approved systems. This also includes proactive monitoring, tuning, and troubleshooting of operational issues and deployed features while implementing industry best practices and methodologies. Candidates must be willing to work non-standard work hours in the event of production deployments, changes, and upgrades to minimize disruptions to the end user experience.   Duties and Responsibilities:    Function as a technical expert of Tyler Technologies, Data & Insights enterprise platform at DoIT.  Proactively monitor performance, upgrades and modifications to the SaaS platform to minimize service interruptions.  Assist with upgrades and updates, including secondary products used to deliver enhanced solutions.  Assist with modification and maintenance of macro and micro platform configurations in order to meet business needs.  Lead technical troubleshooting and resolution in support of the platform, environment, and deployed solutions.  Identify opportunities for improved platform management through adoption of additional tools and functions.  Develop, implement, and monitor access control and security for the enterprise level platform configuration.  Function as a technical expert contributing to project documentation for new development and enhancement projects.  Contribute to maintenance of access security for use profiles, groups, roles and object queues as well as object level, record level and field level permissions.

DMI, LLC is seeking a ETL Developer/AWS Engineer.   This position will be responsible for developing, maintaining, and supporting the business intelligence platform, QlikSense, operations and participate in the planning and execution of upgrades and enhancements within the AWS environment. This includes development, implementation and maintenance of access control and security for the enterprise system. This also includes designing, developing and maintaining interoperability with approved systems. This also includes proactive monitoring, tuning and troubleshooting of operational issues and deployed features while implementing industry best practices and methodologies. Candidates must be willing to work non-standard work hours in the event of production deployments, changes, and upgrades to minimize disruptions to the end user experience.   Duties and Responsibilities:   System Engineer Tasks  Function as a technical expert of QlikSense enterprise platform hosted via DoIT AWS environment.  Proactively monitor performance, recommend and apply upgrades and modifications to ensure optimal performance.  Assist with platform upgrades and updates, including secondary products used to deliver enhanced solutions.  Assist with modification and maintenance of system configuration in order to meet business needs.  Lead technical troubleshooting and resolution in support of the platform, environment, and deployed solutions.  Identify opportunities for improved systems management through adoption of additional tools and functions.  Develop, implement, and monitor access control and security for the enterprise level system architecture.   Systems Integration Tasks  Lead implementation of migration plans for existing systems to the QlikSense platform.  Lead implementation processes and policies for platform interoperability with other enterprise platforms and systems.  Test and ensure compatibility and usability of integrated platforms and systems prior to production launch.  Document technical instructions regarding platform and system integration workflows and processes.  Develop and maintain automated processes to assist with expediting repeatable processes.  Develop innovative solutions for improving the ingestion, access, and maintenance through data management practices.   Solutions Development Tasks  Function as a technical expert during requirements analysis, design, development, maintenance and support phases for new solutions development and enhancement projects.  Contribute to technical designs detailing input, processes, output, and controls using narrative reports and analysis tools such as flowcharts, diagrams, operating instructions, program documentation, user documentation, documentation to support software changes, test plans, scope statements and other deliverables required by the work request or project.  Train support staff on maintenance of the delivered solutions.  Develop and assist with Proxies, Security Rules, and all aspects of management within the Qlik Management Console for the Qlik Sense and Qlik Analytics Platform (including GeoAnalytics, and NPrinting installation and management).  Contribute to maintenance of access security for use profiles, groups, roles and object queues as well as object level, record level and field level permissions.

DMI, LLC is seeking a Project Manager to support one of our clients. This position will be responsible for implementing and monitoring full life-cycle project management for enterprise level projects associated with operations, and upgrades and customer-specific development projects for both the business intelligence platform, QlikSense and the data management platform, TylerTechnologies Data & Insights, with oversight from the DoIT Program Manager, Business Intelligence and Open Data. Candidates must be willing to work non-standard work hours in the event of production deployments, changes, and upgrades to minimize finish disruptions to the end user experience.   Duties and Responsibilities: - Define enterprise level business and technical requirements for operations maintenance and systems modernization ensuring alignment with program objectives. - Define business and technical requirements for special intake and statement of work projects ensuring alignment with program objectives. - Predict resources needed to achieve all activities, including operations, maintenance and project deliverables. - Prepare estimated costs based on operations, statements of work and associated resource requirements. - Develop and manage detailed project schedules and work plans, including a compiled version to transmit prioritizations. - Ensure the full scope of projects is completed, on budget and on schedule while minimizing scope creep. - Monitor project performance and measure in an effort to identify areas for improvement. - Prepare and provide project updates on an established cadence to stakeholders, including agencies and leadership. - Plan and develop technical project objectives, setting deadlines, and assigning tasks to appropriate personnel. - Manage resources in an effective and efficient manner ensuring resource availability and appropriate allocation. - Develop and maintain comprehensive documentation of all projects. - Lead regular meetings with tech teams to capture progress, roadblocks, challenges, etc., identify solutions and next steps. - Review project deliverables for quality standard adherence and conduct post-project evaluations with customers. - Provide requirements analysis and logical solutions for business intelligence and open data solutions for agencies. - Support and guide scopes, plans and manage business intelligence development and open data projects within the life cycle development methodology for the department’s enterprise and shared services platforms. - Prepare written content for status reports, annual reports, legislative reviews, and audit cycle and off cycle requests. - Identify necessary skill sets and number of personnel to address new and existing operations and projects. - Candidates must have technical knowledge of the service offering platforms, along with abilities to use standard project management practices and templates to manage business and technical activities of the technical resources.

Digital Management, LLC (DMI) is seeking a Software Intern to support web application development and maintenance activities for Federal projects in McLean, VA.   Duties and Responsibilities: - Assisting in the development of commercial web applications - Collaborating with development teams on various projects - Learning and applying user-centered interaction design principles - Engaging with modern web frameworks and technologies

DMI, LLC is seeking a Senior Cyber Threat Intelligence Analyst   Duties and Responsibilities: - Conduct in-depth research and analysis of current and emerging cyber threats, including threat actors, tactics, techniques, and procedures (TTPs) - Develop and maintain comprehensive threat profiles to understand attacker motivations and capabilities - Manage and curate threat intelligence feeds from internal and external sources - Enrich and analyze threat data using advanced techniques to identify indicators of compromise (IOCs) - Translate raw intelligence into actionable insights and reports for security teams - Collaborate with security operations, incident response, and IT teams to integrate threat intelligence into security processes - Develop and maintain strategic partnerships with threat intelligence providers and industry organizations - Stay abreast of the latest cyber threat trends and developments - Provide threat briefings and security awareness to internal stakeholders - Develop and maintain threat intelligence processes and procedures - On occasion, provide extended shift coverage with minimal travel required.

DMI, LLC is seeking an Adobe Analytics expert on tool administration, data analysis strategy and dashboard management for a major automotive client located in Philadelphia. You will be a key player in performing assessment to understand existing landscape and setup for our client. Our client is an American automotive aftermarket service chain,  providing name-brand tires, automotive maintenance and repair, and fleet maintenance and repair to customers across the United States. This role is fully remote out of India, with the ability to support 4 hours in EST overlap.   Duties and Responsibilities: - The initial engagement is predominantly for performing assessment to understand existing landscape and setup. - Utilize Adobe Analytics to perform in-depth data analysis on various aspects of e-commerce platforms, including website traffic, user behavior, conversion rates, and product performance. - Collaborate with cross-functional teams to understand business objectives and translate them into actionable data analysis strategies. - Create custom reports and dashboards in Adobe Analytics to visualize key performance indicators (KPIs) and monitor e-commerce performance. - Identify trends, patterns, and anomalies in the data to provide insights and recommendations for optimization. - Conduct A/B testing and other experiments to evaluate the effectiveness of website changes and marketing campaigns. - Experience in Adobe Analytics Administration and tab management Implementation.

DMI, LLC is seeking a Cyber Engineer. This position serves as a subject matter expert on all aspects of cyber engineering and centralized cyber service development participates in cross functional teams as a cyber engineer.   Duties and Responsibilities: - Serve as a core contributor on multi-disciplinary project teams (internal staff and contractor staff) to improve the State cybersecurity services/solutions and respective implementation, including requirements development. - Work with stakeholders to assess legacy systems and identify opportunities for improved cyber security of future systems. - Lead technical solutioning to address agency intake requests and operational requirements. - Assess solutions for implementation within the State as part of centralized services.

Systems Administrator – L1 – Storage and Backup Administrator   DMI is looking for a Storage and Backup Administrator to support the FDIC on an existing infrastructure support contract.  Duties will include the following and other duties as assigned:     - Execute system management, Configuration Management, preventative and corrective maintenance, and performance monitoring activities - Provide comprehensive Unix, Linux, or Windows systems administration and operations - Execute tests of new Hardware and Software - Perform the requirements for off-hour systems maintenance work - Monitor and Support security controls and capabilities in operating systems, layered products, and specialty software to achieve security goals - Install and Configure Unix, Linux, or Windows systems - Assist business users and systems engineers with the setup, installation, and testing of their Applications - Interface with users and systems engineers to resolve technical and user problems - Follow Enterprise Change Management Procedures - Recommend, implement, and deliver technology solutions based on analysis and business requirements aligned with IT Strategy - Produce reports and provide updates to the executive level of management on both positive performance and areas requiring improvement   Requirements:   - BA/BS in Computer Science, Engineering, or an equivalent combination of education or experience - Three or more years of experience in managing and Supporting Unix and Windows Servers - Three or more years of experience in configuring and managing Storage Subsystems - Understanding of standard System Administration tools and practices - Knowledge of financial services industry standards - Strong Windows administration skills - Experience in a financial services environment preferred - Strong communication skills (written and oral)

Job Title: Network Operations Engineer/Watch Officer - Level II Summary: We are seeking a highly motivated and detail-oriented Network Operations Engineer/Watch Officer - Level II to join our Network Operations Center. The successful candidate will be responsible for ensuring the stability, integrity, and efficient operation of the company's information systems that support core organizational functions. This role demands in-depth understanding of networking protocols, hardware, and software, with a focus on troubleshooting and quick resolution of network-related issues. Key Responsibilities: - Monitor and maintain network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future with adherence to service level agreements (SLAs). - Continually oversee network systems for performance and troubleshoot problem areas as needed. - Assist with the configuration and installation of network hardware and software. - Collaborate with executive management and department leaders to assess near- and long-term network capacity needs. - Participate in on-call rotation and provide after-hours support as needed. - Develop, implement, and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery. - Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information. - Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts. - Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records. Qualifications: - Bachelor’s degree in Computer Science, Information Systems, Engineering or related field. - Minimum of 3 years of professional experience in network operations or a similar role. - Strong knowledge of network protocols, software applications, operating systems, and network hardware. - Professional certifications (such as CCNA, CCNP, JNCIA, JNCIS) are strongly preferred. - Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues efficiently. - Outstanding written and verbal communication skills, with the ability to explain complex concepts in a clear and concise manner. - Must be able to work in a team environment, but also be capable of self-direction and independent problem-solving. - Must be able to handle multiple tasks and prioritize in a fast-paced environment.  

Job Summary: As a Unix Operations Administrator, you will play a critical role in maintaining and optimizing our Unix-based infrastructure to ensure its reliability, security, and performance. You will work closely with the IT operations team, software developers, and other stakeholders to support our business-critical applications and services running on Unix-based platforms. Your technical expertise, problem-solving skills, and ability to collaborate effectively will be essential in managing and troubleshooting various Unix systems. Responsibilities: - System Administration: - Perform day-to-day administration, monitoring, and maintenance of Unix-based systems and associated services. - Configure, install, and upgrade Unix operating systems, ensuring proper integration with the overall IT environment. - Implement security measures, access controls, and patch management to protect Unix systems from vulnerabilities. - Incident Management: - Act as the second-level point of contact for incident escalations related to Unix systems. - Investigate and resolve complex issues, identifying root causes and implementing preventive measures. - Performance Optimization: - Monitor system performance and identify areas for improvement to enhance overall system efficiency. - Tune and optimize Unix configurations and kernel parameters for optimal application performance. - Backup and Recovery: - Design and maintain backup strategies and disaster recovery procedures for Unix systems. - Conduct periodic backup tests to ensure data integrity and implement backup-related improvements. - Automation and Scripting: - Develop and maintain automation scripts for routine tasks and system provisioning. - Identify opportunities for process automation to streamline operations. - Collaboration and Documentation: - Collaborate with cross-functional teams to address system requirements and implement changes. - Document system configurations, procedures, and troubleshooting steps for knowledge sharing. - Security Compliance: - Ensure Unix systems adhere to internal security policies and industry best practices. - Conduct regular security assessments and implement necessary measures to maintain a secure environment. Requirements: - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. - Proven experience (X years) as a Unix Systems Administrator or a related role. - Proficiency in Unix-based operating systems such as Linux, Solaris, or AIX. - Strong understanding of system administration, networking, and security principles. - Experience with virtualization technologies and containerization (e.g., VMware, Docker, Kubernetes) is a plus. - Scripting skills (e.g., Shell, Python, Perl) for automation and task automation. - Solid knowledge of storage management, backup solutions, and disaster recovery strategies. - Excellent problem-solving and analytical skills with the ability to troubleshoot complex issues. - Strong communication and interpersonal skills, with the ability to work effectively in a team environment.  

Job Title: Network Operations Engineer / Watch Officer Level 1 Position Summary: The Network Operations Engineer/Watch Officer will play a critical role in our Network Operations Center, monitoring, maintaining, and improving our network infrastructure to ensure optimal performance and availability. This role involves a blend of technical expertise, incident management, and communication skills to keep our systems running smoothly around the clock. Primary Responsibilities: - Monitor network performance and integrity, addressing potential issues proactively with adherence to service level agreements (SLAs). - Respond to network incidents in a timely and effective manner, identifying root causes, and implementing corrective actions. - Perform regular system checks, troubleshooting network hardware and software issues. - Develop, implement, and maintain policies and procedures for network administration, usage, and disaster recovery. - Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations. - Design, configure and test networking software, computer hardware, and operating system software. - Provide on-call support for network issues that occur outside of regular office hours. - Collaborate with other team members and stakeholders to identify opportunities for network optimization. - Participate in regular security audits and follow company protocols to address identified issues. - Document all actions taken during problem resolution in appropriate internal tracking systems. - Communicate effectively with team members and other stakeholders to ensure smooth operation of the network. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. - At least 3 years of experience in a network operations role, preferably in a NOC environment. - Strong understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS). - Solid background in network administration and architecture. - Proficient in network diagnostic and monitoring tools. - Ability to diagnose and troubleshoot technical issues. - Excellent communication skills with the ability to explain technical concepts in a clear manner. - Strong problem-solving skills and attention to detail. - Professional certifications like CCNA, CCNP, CCIE or similar are a plus. - Familiarity with security frameworks (e.g., ISO 27001, NIST, CIS) is preferred. Physical Requirements: - Ability to sit and work at a computer for extended periods. - Availability to work in shifts or provide after-hours support as needed.  

Job Title: Network Operations Engineer / Watch Officer Level 1 Position Summary: The Network Operations Engineer/Watch Officer will play a critical role in our Network Operations Center, monitoring, maintaining, and improving our network infrastructure to ensure optimal performance and availability. This role involves a blend of technical expertise, incident management, and communication skills to keep our systems running smoothly around the clock. Primary Responsibilities: - Monitor network performance and integrity, addressing potential issues proactively with adherence to service level agreements (SLAs). - Respond to network incidents in a timely and effective manner, identifying root causes, and implementing corrective actions. - Perform regular system checks, troubleshooting network hardware and software issues. - Develop, implement, and maintain policies and procedures for network administration, usage, and disaster recovery. - Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations. - Design, configure and test networking software, computer hardware, and operating system software. - Provide on-call support for network issues that occur outside of regular office hours. - Collaborate with other team members and stakeholders to identify opportunities for network optimization. - Participate in regular security audits and follow company protocols to address identified issues. - Document all actions taken during problem resolution in appropriate internal tracking systems. - Communicate effectively with team members and other stakeholders to ensure smooth operation of the network. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. - At least 3 years of experience in a network operations role, preferably in a NOC environment. - Strong understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS). - Solid background in network administration and architecture. - Proficient in network diagnostic and monitoring tools. - Ability to diagnose and troubleshoot technical issues. - Excellent communication skills with the ability to explain technical concepts in a clear manner. - Strong problem-solving skills and attention to detail. - Professional certifications like CCNA, CCNP, CCIE or similar are a plus. - Familiarity with security frameworks (e.g., ISO 27001, NIST, CIS) is preferred. Physical Requirements: - Ability to sit and work at a computer for extended periods. - Availability to work in shifts or provide after-hours support as needed.  

Job Title: Network Operations Engineer / Watch Officer Level 1 Position Summary: The Network Operations Engineer/Watch Officer will play a critical role in our Network Operations Center, monitoring, maintaining, and improving our network infrastructure to ensure optimal performance and availability. This role involves a blend of technical expertise, incident management, and communication skills to keep our systems running smoothly around the clock. Primary Responsibilities: - Monitor network performance and integrity, addressing potential issues proactively with adherence to service level agreements (SLAs). - Respond to network incidents in a timely and effective manner, identifying root causes, and implementing corrective actions. - Perform regular system checks, troubleshooting network hardware and software issues. - Develop, implement, and maintain policies and procedures for network administration, usage, and disaster recovery. - Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations. - Design, configure and test networking software, computer hardware, and operating system software. - Provide on-call support for network issues that occur outside of regular office hours. - Collaborate with other team members and stakeholders to identify opportunities for network optimization. - Participate in regular security audits and follow company protocols to address identified issues. - Document all actions taken during problem resolution in appropriate internal tracking systems. - Communicate effectively with team members and other stakeholders to ensure smooth operation of the network. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. - At least 3 years of experience in a network operations role, preferably in a NOC environment. - Strong understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS). - Solid background in network administration and architecture. - Proficient in network diagnostic and monitoring tools. - Ability to diagnose and troubleshoot technical issues. - Excellent communication skills with the ability to explain technical concepts in a clear manner. - Strong problem-solving skills and attention to detail. - Professional certifications like CCNA, CCNP, CCIE or similar are a plus. - Familiarity with security frameworks (e.g., ISO 27001, NIST, CIS) is preferred. Physical Requirements: - Ability to sit and work at a computer for extended periods. - Availability to work in shifts or provide after-hours support as needed.  

Job Title: Wintel/System Administrator Level 2   Job Summary: We are looking for an experienced Wintel/System Administrator Level 2 to join our fast-growing IT team. The ideal candidate will have strong experience in Windows server administration along with a deep understanding of the related ecosystems and landscapes. The candidate will be responsible for managing, maintaining, and troubleshooting our organization's Wintel environment.   Responsibilities: - Install, configure, and maintain Windows servers and systems to ensure their high availability. - Perform server and security audits, system backups and recovery, and monitor system configuration to ensure data integrity. - Ensure high levels of systems and infrastructure availability. Monitor and test system performance and provide performance statistics and reports. - Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. - Work with executive team members, decision-makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues. - Develop, implement, and maintain policies, procedures, and associated training plans for system administration and appropriate use. - Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance. - Provide on-call technical support after hours as needed. - Keep abreast of new technologies and trends to ensure the company's Wintel systems remain secure and up-to-date. Requirements: - Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent work experience. - A minimum of 4 years of experience in Wintel administration, including system installation/patching, network configuration, server security, and system monitoring. - Extensive experience with Windows Server environments, VMware, Active Directory, DNS, and related technologies. - Excellent knowledge of server hardware, software troubleshooting, operating system, networking, and storage technologies. - Strong understanding of ITIL processes. - Good problem-solving skills, with a proactive approach to identifying and resolving issues. - Effective verbal and written communication skills for documenting processes and communicating with team members and stakeholders. Relevant professional certifications like MCSE, MCSA, VMware VCP, or similar will be a plus.

Job Title: Wintel/System Administrator Level 2   Job Summary: We are looking for an experienced Wintel/System Administrator Level 2 to join our fast-growing IT team. The ideal candidate will have strong experience in Windows server administration along with a deep understanding of the related ecosystems and landscapes. The candidate will be responsible for managing, maintaining, and troubleshooting our organization's Wintel environment.   Responsibilities: - Install, configure, and maintain Windows servers and systems to ensure their high availability. - Perform server and security audits, system backups and recovery, and monitor system configuration to ensure data integrity. - Ensure high levels of systems and infrastructure availability. Monitor and test system performance and provide performance statistics and reports. - Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. - Work with executive team members, decision-makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues. - Develop, implement, and maintain policies, procedures, and associated training plans for system administration and appropriate use. - Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance. - Provide on-call technical support after hours as needed. - Keep abreast of new technologies and trends to ensure the company's Wintel systems remain secure and up-to-date. Requirements: - Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent work experience. - A minimum of 4 years of experience in Wintel administration, including system installation/patching, network configuration, server security, and system monitoring. - Extensive experience with Windows Server environments, VMware, Active Directory, DNS, and related technologies. - Excellent knowledge of server hardware, software troubleshooting, operating system, networking, and storage technologies. - Strong understanding of ITIL processes. - Good problem-solving skills, with a proactive approach to identifying and resolving issues. - Effective verbal and written communication skills for documenting processes and communicating with team members and stakeholders. Relevant professional certifications like MCSE, MCSA, VMware VCP, or similar will be a plus.