DMI, LLC is seeking a Service Desk Lead to join us.   Duties and Responsibilities: - Manage the government client’s Tier 1 Support Center to meet the established operational performance metrics - Mentor and coach...

We are seeking an experienced IT Operations Manager to oversee and manage IT operations for a federal government contract. The IT Operations Manager will be responsible for ensuring the smooth and efficient operation of the IT infrastructure, systems, and services, while ensuring compliance with federal regulations and security standards. This role involves leading a team of IT professionals, managing day-to-day IT operations, optimizing systems performance, and providing strategic direction for ongoing IT initiatives. Key Responsibilities: -

DMI is looking for a Service Desk Analyst to support a federal customer in Dallas, TX.    Duties and Responsibilities: - Answer Help Desk phones and provide Tier I-II support to users on a variety of issues - Responds to telephone calls, email and personnel requests for technical support -